We’re Growing — And We’re Looking for Our Next Superstar Service Advisor
Are you a superstar when it comes to customer service?
Do you love people — and do people love you?
We want to talk to you.
Velocity Auto Care & Tire is expanding, and we’re building the leadership team that will help us grow into multiple locations across the region. If you’re looking for more than just a job — if you’re looking for a career with real growth potential — this could be your opportunity.
Join Our Growing Team as an Automotive Service Advisor
Location: Conveniently located off I-45 (15 minutes from Galveston, 30 minutes from Houston) - Expanding to Surrounding Areas
Position Type: Full-Time
Compensation: Competitive base pay + performance bonuses + full benefits
About Velocity Auto Care & Tire
Velocity Auto Care & Tire is a highly respected, high-volume automotive repair and tire facility that has been voted Best Automotive Repair Shop in Galveston County five years in a row.
We are family-owned, community-driven, and built on integrity. But we’re not stopping here.
We are actively expanding and building the systems, leadership team, and culture that will support multiple locations. That means there is real opportunity for the right person to grow into higher-level roles as we scale.
We’re not just fixing cars.... We’re building leaders.
The Role
As an Automotive Service Advisor, you are the face of the company and the bridge between our customers and our technicians.
You will:
- Deliver a world-class customer experience
- Present repairs with confidence and integrity
- Lead communication throughout the repair process
- Build trust and long-term customer relationships
- Operate with high energy and professionalism every single day
You won’t just be writing tickets — you’ll be building a reputation.
What You’ll Do
- Greet customers with warmth and professionalism
- Listen carefully and accurately document concerns
- Present repairs clearly, confidently, and ethically
- Recommend preventative maintenance and tire services when appropriate
- Maintain constant communication with technicians
- Follow up to ensure 100% customer satisfaction
- Protect and elevate the Velocity Auto Care & Tire brand
Who You Are
- People-Oriented: You genuinely enjoy helping others.
- Integrity-Driven: Honesty isn’t optional — it’s your foundation.
- Excellent Communicator: You simplify complex topics with ease.
- Organized & Efficient: You thrive in a fast-paced environment.
- Problem Solver: You take ownership and find solutions.
- Team Player: You contribute to a high-performance culture.
- High-Energy: You show up ready to win every day.
If you’re average, this won’t be the right fit... If you’re driven, coachable, and competitive — we want you.
Qualifications
- Automotive service or customer service experience preferred
- Strong interpersonal and communication skills
- Basic automotive knowledge (repair and tire knowledge a plus)
- Ability to multitask in a fast-paced shop
- Computer proficiency
- Valid driver’s license
Why Join Velocity Auto Care & Tire?
We’re Expanding
We have two locations and are preparing for multi-location growth. That means opportunity. High performers will have the chance to move into:
- Lead Service Advisor
- Shop Manager
- General Manager
- Multi-Location Leadership Roles
We promote from within whenever possible.
Competitive Compensation
- Strong base pay
- Performance bonuses
- 401(k)
- Health insurance
- Paid vacation
- Paid holidays
Professional Development
- Ongoing sales and leadership training
- Structured systems and scripts
- Real coaching, not just supervision
- Clear path toward management for top performers
Our Culture
We operate with integrity.
We strive for 100% customer satisfaction.
We protect our reputation relentlessly.
We are building something bigger than one location — and we are looking for leaders who want to grow with us.
If you’re ready to build a career — not just collect a paycheck — apply today.
Join Velocity Auto Care & Tire and grow with a company that’s on the move.