POSITION SUMMARY:
The Security Supervisor is responsible for overseeing assigned Security Officers and ensuring the effective implementation of security policies, procedures, and operations at Citizens Bank Park. This position provides day-to-day supervision, coordinates security coverage, supports training and staff development, and ensures compliance with established safety and security protocols. The Security Supervisor plays a key role in maintaining a safe, secure, and professional environment for employees, tenants, visitors, and guests.
JOB DUTIES & RESPONSIBILITES:
- Supervise the daily activities of assigned Security Officers, ensuring proper staffing, post coverage, adherence to security procedures, and effective performance of assigned duties.
- Manage staff scheduling, shift assignments, attendance, and coverage to ensure consistent and effective security operations.
- Provide leadership, coaching, counseling, and performance feedback to Security Officers to reinforce accountability, professionalism, and compliance with established standards.
- Coordinate and conduct training, cross-training, and refresher training to maintain Security Officer proficiency and ensure completion of required training.
- Oversee the implementation and enforcement of security policies, procedures, and access control protocols, including visitor and contractor access, identification badges, and facility access systems.
- Monitor security operations, respond to incidents and calls for service, investigate security breaches, and escalate significant concerns to the Manager, Security.
- Ensure timely and accurate completion of shift reports, incident reports, security logs, and operational documentation using designated security systems, including 24/7 Software.
- Conduct shift briefings, review previous shift activities, and communicate important operational updates to ensure effective coordination and continuity between shifts.
- Oversee the inventory, inspection, and operational readiness of security equipment, including keys, radios, emergency equipment, and patrol vehicles.
- Support emergency preparedness and response activities, including maintaining knowledge of the Citizens Bank Park Emergency Response Plan and coordinating with emergency services as needed.
- Maintain effective communication and coordination with the Ballpark Command Center, 3DK9 Supervisor, Guard Shack Security, and other security personnel.
- Promote a safe, secure, and professional environment for employees, tenants, visitors, and guests while representing the Philadelphia Phillies and Citizens Bank Park positively.
SKILLS & SCHEDULE REQUIREMENTS:
- Previous experience in security operations, public safety, or a related field; supervisory experience preferred.
- Knowledge of security operations, access control systems, incident reporting, and emergency response procedures.
- Ability to supervise, train, coach, and effectively direct staff in a fast-paced environment.
- Strong organizational, communication, problem-solving, and decision-making skills.
- Ability to exercise sound judgment, maintain confidentiality, and respond appropriately to sensitive or emergency situations.
- Proficiency with security reporting systems and basic computer applications.
- Ability to work collaboratively with employees, vendors, visitors, and public safety personnel.
- Availability to work a flexible schedule, including evenings, weekends, holidays, and events, as required.
PHYSICAL REQUIREMENTS:
- Ability to remain on foot for extended periods and complete patrols throughout the ballpark, including navigating stairs, ramps, ladders, inclines, and uneven surfaces.
- Ability to perform a range of physical movements as needed to carry out job responsibilities, such as kneeling, bending, and lifting items above shoulder level.
- Ability to perform job duties during inclement weather and in extreme temperatures.
- Ability to safely lift, carry, maneuver, and place items weighing approximately 20–50 pounds, as needed.
The Phillies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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