Role Overview: The Supervisor, Integrated Case Management, oversees the daily operations of the Case Management unit, providing clinical direction, guidance, and oversight of case management services.
Work Arrangement:
Remote - Associate must reside in Michigan (MI)
Responsibilities:
Provide daily oversight and clinical direction for the Case Management unit.
Supervise and support staff conducting case management, care coordination, and screening activities.
Monitor team performance, productivity, and quality to ensure compliance with organizational and regulatory standards
Assist in the implementation and execution of departmental goals, workflows, and operational plans
Serve as a resource to staff for clinical and operational guidance
Ensure timely and accurate documentation, reporting, and case management activities
Collaborate with internal teams and leadership to support member care and service delivery
Identify opportunities for process improvement and support workflow efficiencies
Participate in staff training, coaching, and performance management activities
Support occasional field work alongside care managers and community-based staff
Education & Experience:
Bachelor's of Science in Nursing with an unrestricted licensed Registered Nurse RN in MI required
Master's degree in social work with a current, unrestricted MI LMSW or LCSW license
1 to 3 years of supervisory or field leadership experience
3 to 5 years of case management experience supporting care management in a clinical or managed care environment
Designation of Certified Case Manager is preferred.
Licensure:
Unrestricted licensed RN in MI license or Master's degree in social work with a current, unrestricted MI LMSW or LCSW license
Skills & Abilities:
Strong clinical knowledge of case management and care coordination practices
Leadership skills with the ability to coach, mentor, and develop staff
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and problem-solving skills
Knowledge of healthcare regulations, standards, and compliance requirements
Effective communication and interpersonal skills across cross-functional teams
Ability to analyze workflows and implement process improvements
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); Access a plus