Supervisor DTOH

Universal Background Screening is a leading nationwide provider of background screening and drug testing services to business clients. We are ranked as one of the top companies in our field, and our Drug Testing/Occupational Health group strives to provide service excellence to our clients. To support our continued growth, we are seeking a Supervisor DTOH to join our growing team. 

The Supervisor DTOH will act as a primary resource to a team of DTOH Specialists. 

Essential Duties and Responsibilities 

• Provide coaching and motivate DTOH Specialists to ensure performance goals are met. 
• Responsible for new-hire onboarding and ongoing development of knowledge and skillset of DTOH Specialists. 
• Handle Team Lead duties and daily miscellaneous DTOH tasks. 
• Work with Management to ensure proper handling of all search?types and functions related to DTOH. 
• Receive and disposition escalations as needed. 
• Perform other duties as assigned. 

Required Skills 

• High school diploma or equivalent required. 
• Experience working in?Universal’s DTOH Dept or similar operations role, exhibiting strong leadership skills. 
• Demonstrated ability to solve problems within the bounds of department policies and procedures. 
• Demonstrated ability to gather and assess information in a fast-paced environment. 
• Listening and rapid comprehension skills; strong written and verbal communication abilities. 
• Ability to remain calm and professional when dealing with difficult customers, customer situations, vendors, and internal staff. 
• Ability to work both independently and as a team member in a collaborative environment. 
• Must have an eye for detail and great organizational skills 
• Excellent computer skills and proficiency in: Microsoft Outlook/Word/Excel, Google Chrome, Internet Explorer, and other web applications. 
• Previous experience in background screening or FCRA requirements are a plus. 

We offer great benefits including medical, dental, vision, matching 401k, generous employee referral bonuses, vacation and sick time, and paid company holidays. 

This position is full-time and onsite Monday through Friday.   

Must be available for an in-person interview. Fluent English, both written and verbal, is required. 

Selected candidates will be required to pass a comprehensive background check and drug screening. 

Universal Background Screening is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer. 

Universal Background Screening is unable to sponsor or take over sponsorship of employment Visa.