Change Management, Collective Bargaining, Communication Skills, Computer Skills, Construction, Contingency Plans, Customer Relations, Electricity, Forklift, Hand Tools, Heavy Equipment/Vehicles, Interpersonal Skills, Inventory Management, Maintenance Services, Multitasking, OSHA, On Site Support, Product Requirements Document (PRD), Progress Reports, Project Development, Project Tracking, Project/Program Coordination, Project/Program Management, Regulations, Safety/Work Safety, Schedule Development, Time Management
As the Supervisor - Field Service you will lead, direct, and execute the day-to-day operational objectives of one or more service technicians. You will manage projects, help coordinate team activities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects in accordance with the customer contract. You will be in a field working position and must be skilled in heavy equipment operation. You must be geographically mobile.
Responsibilities:
- Directs and manages project development from beginning to end according to the customer contract.
- Provides daily direction to Field Service Supervisors to ensure timely completion of projects.
- Liaises with project stakeholders on an ongoing basis. Directs customer interaction.
- Set and continually manages project expectations with team members and other stakeholders.
- Tracks project milestones and deliverables. Develops and delivers progress reports, proposals, and requirements documentation.
- Proactively manages changes in project scope, identifies potential crises, and devise contingency plans.
- Inspects work progress, equipment, or construction sites to verify safety or to ensures all specifications are met.
- Ensures safe working environment at all times and follows appropriate safety regulations.
- Completes monthly safety reporting.
- Performs other duties as assigned.
Qualifications:
- Bachelors' Degree in business required.
- Forklift certified required, OSHA 10 and OSHA 30 certification preferred.
- 3 years required, 5 years preferred of heavy equipment operation (forklift certified).
- 3 years required, 5 years preferred of supervision experience in a construction environment.
- Strong knowledge of inventory control processes is required.
- Knowledge of electrical, construction, or mechanical products is required.
- Strong time management skills is required.
- Strong communication and interpersonal skills is required.
- Basic computer skills is required.
- Ability to understand and follow verbal and/or written instructions is required.
- Ability to operate hand and power tools and equipment is required.
- Must be geographically mobile and willing to relocate based upon customer projects is required.
- Ability to anticipate and prepare for customer needs is preferred.
- Ability to adapt to changing situations and to perform multiple tasks simultaneously is preferred.
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This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.