Supervisor Housekeeping

Position Summary: Supervise Guest Room Attendants and Housepersons. Assign job tasks, inspect clean rooms, and continuously train staff, ensuring excellent guest service.

Job Title: Supervisor Housekeeping

Department: Hotel

Reports To: Manager Hotel Operations

FLSA Designation: Exempt

License Type: Non-Gaming

Target Pay: $67,000 - $82,000

Essential Job Functions:

• Provide the highest quality of service to the guest always and anticipate and exceed guest expectations

• Know and live the Rivers Casino & Resort mission and The Landing Hotel brand basics

• Supervise Housekeeping staff including GRA's and Houseperson

• Complete schedule, oversee staffing levels and adjust ensure service levels are met within labor model, ensuring that all associates are following their schedule and taking their breaks

• Assign specific duties to staff for efficient operation of Housekeeping

• Oversee department in absence of Housekeeping Manager

• Order and complete inventory and daily payroll as directed

• Ensure that all associates have proper supplies, equipment and uniform including name tag, gloves, and goggles

• Capable of performing all hourly functions and operating all equipment in department

• Assist in training new associates and cross-training existing associates

• Assist in interviewing and hiring new associates for the department

• Resolve routine associate issues as needed and bring issues to the attention of the Department Manager as necessary

• Make recommendations to manager in accordance with progressive discipline policy

• Train associates on safety standards and enforce those standards on a consistent basis

• Identify associates engaging in unsafe behaviors and retrain them appropriately

• Complete accident investigations and take steps to prevent future accidents, following up with injured associates

• Follow proper use of approved chemicals and accurately label chemical containers

• Always use gloves and goggles when handling chemicals, and complete Chemical Training and Blood borne Pathogen Training

• Practice safety standards always and keep the property safe for guests and fellow associates

• Use wet floor signs as required

• Use personal protective equipment

• Conduct daily pre-shift meeting

• Perform uniform inspection prior to opening shift and make necessary corrections immediately

• Represent department at staff meetings as required

• Know laws concerning treatment of trespassers

• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Know location and use of fire extinguishers

• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment

• Respond to all pages and radio calls immediately

• Maintain knowledge of Rivers Casino and Resort, hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings

• Communicate properly and effectively with the guest, associates, and managers

• Effectively respond to guest complaints

• Print out daily reports and break out the house by completing Housekeeping boards

• Inspect guestrooms and public areas daily to ensure cleanliness standards

• Communicate and enforce the property's policies and procedures

• Ensure cleanliness and organization of linen room, laundry area, storage rooms, and Guest Room Attendant's carts

• Know and monitor proper Guest Room Entry Procedures

• Before entering a guest room, knock on the door three times and announce "Guest Room Attendant"

• Ensure Housekeeping staff is consistently following proper sign-in and sign-out for master keys in compliance with key control procedure

• Inspect guest rooms for maintenance needs and complete work orders if needed, including fixtures, televisions, radios, heating/cooling equipment, dishwasher, refrigerator, etc.

• Monitor the proper settings for heating /cooling equipment and radio

• Ensure general daily clean duties are being completed:

• Change the linen per SOP and make the bed properly

• Clean bathroom, including walls, mirrors, toilet, floor, tub and shower curtain

• Dust, clean inside drawers, vacuum floors and clean and check under bed

• Replace amenity items in the guestroom

• If applicable, clean kitchen appliances, counters, glassware, dishes, utensils, etc.

• Communicate ready-room status to the Front Desk in a timely manner

• Assist in cleaning rooms and laundry, if needed

• Monitor to ensure that at the end of each shift, staff cleaned, organized, and restocked housekeeping cart/backpack, following The Landing Hotel brand standards

• Ensure that the Houseperson is completing his/her tasks

Qualifications:

• High School Diploma or GED
• Work experience as a housekeeping supervisor or similar role
• Excellent interpersonal skills
• Must be able to communicate effectively and clearly at all times
• Must have good time management skills
• Must be good at decision making
• Hands-on experience with cleaning and maintenance tasks
• Attention to detail
• A passion for delivering exceptional levels of guest service
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Proficiency with computers and computer programs, including Google Suite and Microsoft Office
• Flexibility to work various shifts, including weekends and holidays

Working Conditions:

• Ability to use industrial cleaning equipment and products
• Ability to properly work with contaminants and soiled items
• Ability to physically clean hotel rooms/bathrooms
• Ability to lift 25lb
• Ability to stand, walk, stoop, squat, kneel, stretch, reach, bend, twist and crouch
• Ability to be on feet for extended periods of time