Supervisor, Inside Sales (Hybrid Onsite/Remote)

About Laclede Chain Manufacturing

Laclede Chain Manufacturing has a rich history dating back to 1854. We are an American manufacturer of industrial chain and related products used in a variety of commercial and industrial applications. We are committed to quality products, strong customer relationships, and dependable service. We take pride in our people, our products, and the relationships we build with customers.

Position Summary

Laclede Chain Manufacturing is seeking a Supervisor of Inside Sales to lead our Inside Sales team and ensure an exceptional customer experience. This position provides daily leadership, coaching, and direction while overseeing customer service, sales support, and departmental operations.

The ideal candidate is a hands-on leader with strong industrial sales or customer service experience who enjoys developing people, building customer relationships, improving processes, and keeping daily operations running smoothly.

Key Responsibilities

• Lead, supervise, and develop the Inside Sales team, establishing priorities and ensuring appropriate customer coverage.
• Set performance expectations, provide coaching and feedback, and promote accountability and teamwork.
• Oversee customer inquiries, quotations, order processing, and follow-up to ensure timely and accurate service.
• Build strong customer relationships while supporting customer retention and sales growth.
• Assist with escalated customer concerns and coordinate solutions with internal departments.
• Monitor departmental performance, identify process improvements, and support sales goals.
• Partner with Sales, Operations, Accounting, and other departments to ensure customer needs are met.
• Maintain accurate customer records, sales reporting, and departmental documentation.
• Participate in sales meetings, training, and trade shows (5% travel to trade shows)

Qualifications

• Minimum of 5 years of inside sales or customer service experience, including supervisory or team leadership experience.
• Strong leadership, communication, and interpersonal skills.
• Ability to coach, motivate, and develop employees.
• Experience with sales processes, customer relationships, and order management.
• Strong problem-solving, negotiation, and conflict resolution skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and common computer applications.
• Experience with Epicor ERP is a plus.
• Ability to occasionally travel (5%).

What We're Looking For

We are looking for a leader who takes ownership, communicates effectively, and leads by example. Someone who understands the importance of customer service, values teamwork, and is motivated to build a strong, dependable Inside Sales team.

If you enjoy leading people, solving problems, and making a difference in the customer experience, we encourage you to apply!