Supervisor- Issue Resolution

Job Title: Supervisor –Issue Resolution
Employment Type: Contract
Contract Duration: 6 Months
 
Job Description
The Supervisor –Issue Resolution will be responsible for monitoring inbound assignment activities, investigating reported issues, reviewing contractual obligations, and determining appropriate resolution strategies. The role involves coordinating with client adjusters, contractors, insured homeowners, and internal departments to investigate concerns, analyze repair estimates, review independent reports, and recommend appropriate courses of action.
The position also requires monitoring pending issues, maintaining timely communication with clients and management, and ensuring compliance with applicable federal, state, and local building codes and requirements.
 
Key Responsibilities

• Monitor inbound assignment activity for system entry and client acknowledgement.
• Initiate investigations into reported issues, gather relevant facts, and document findings in internal web-based systems.
• Review and analyze contractual obligations of contractors and client partners to determine the appropriate course of action.
• Communicate verbally and in writing with client adjusters, contractors, and insured homeowners to determine and recommend resolution plans.
• Review and analyze contractor repair estimates to verify scope, pricing, and other factors related to reported issues.
• Review independent reports, including those prepared by adjusters, engineers, environmental specialists, and product testing professionals.
• Monitor pending issues and provide status updates to clients and management within required timeframes.
• Research federal, state, and local jurisdictional requirements relating to building codes and compliance.
• Initiate formal notifications to contractor insurance carriers and/or agents when insurance policy intervention or coverage determination is required.
• Understand and maintain knowledge of multiple network programs, guidelines, and requirements.
• Develop and maintain thorough knowledge of XactAnalysis and Xactimate.
• Coordinate with District Managers and other internal departments regarding specific contractor-related issues when necessary.

 
Required Skills and Qualifications

• Ability to analyze and interpret contractual terms and conditions.
• Understanding of insurance terminology, principles, concepts, and practices.
• Highly proficient computer skills.
• Excellent attention to detail and organizational abilities.
• Strong time management skills.
• Excellent analytical and problem-solving abilities.
• Strong written, verbal, and oral communication skills.
• Good interpersonal and negotiation skills.

 
Education and Experience

• Bachelor's degree in Business Administration, Management, Construction, or a related discipline.
• Minimum of one year of relevant work experience.
• Multi-line adjusting experience, with an emphasis on property and liability claims.
• Familiarity with residential and commercial construction, restoration methods, and procedures.

 
Additional Requirement

• Experience as a Workers'Compensation (WC) Supervisor.
• Knowledge of California (CA) jurisdiction.