Supervisor Of Operations - Auxiliary & Business Services Facilities Operations

The department of Facilities Operations at West Virginia University is currently accepting applications for a Supervisor of Operations.

About the Opportunity

Under the general supervision of the Assistant Director, or Operations Coordinator, the Supervisor Campus Services organizes, schedules, coordinates, and supervises work assignments in the Operations Unit of the Facilities Management Department. Shall supervise all Senior Campus Service Workers, Campus Service Workers, Maintenance Workers. Responsible for cleaning and maintenance in all buildings assigned. Ensures the completion of all custodial services

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

• Shall supervise the daily activity of all Campus Service Workers and Senior Campus Service Workers in general and specific building services functions. Shall make frequent evaluations as to the performance of all custodial personnel assigned under their jurisdiction. Shall demonstrate to employees the work methods and operations of equipment as required for safe and efficient performance of their duties. Shall inspect Campus Service Workers assigned facilities and equipment. Coordinates repair work with the maintenance unit. Communicates with students, student staff, and faculty to schedule work and service requests. Shall develop a working knowledge of the physical facilities and supporting equipment such as air-conditioning/heating systems, electrical control panels, lighting and plumbing systems necessary to make minor adjustments from normal operation and to correctly respond to possibly emergency situations. Assists the AD in identifying and prioritization of deferred maintenance projects. Interviews applicants and makes recommendations on candidate selection. Works with Operations Coordinator and HR to counseling and discipline employees. Performs annual employee performance appraisals.
• Supervises the cleaning and maintenance of interior and exterior appearance of all building and grounds.
• Shall maintain employee time records in accordance with WVU HR, Shared Services and State compensation policy guidelines. Responsible for monitoring the electronic time recording system to ensure that employees are paid correctly, and that their sick and vacation balances are routinely reconciled and remain accurate.
• Uses various software systems to maintain automated inventory of all furnishings, equipment and supplies. Utilizes electronic work order system to order operational supplies. Ensures materials are received in quantities ordered and periodically checks materials for quality assurance. Monitors personnel budget expenditures to ensure temp, contracted and fulltime staff are not working in excess of available allotted annual funding.
• Monitors material orders by staff to ensure set annual budget is efficiently utilized and that sufficient funds are maintained to cover all 12 months of the fiscal year. Assists Operations Coordinator in forecasting future operational budgets.
• Routinely monitors electronic work system for work requests. Prioritizes and assigns work orders to staff. Documents results in work order system.
• Shall arrange work shifts and schedule any special assignments as required to ensure all housekeeping requirements are met. Shall evaluate and select new cleaning products, materials and equipment. Shall conduct frequent inspections of all assigned areas to ensure all work is carried out in proper and orderly manner in compliance with WVU standards. Shall determine requirements for special set-up or arrangements in buildings assigned, through direct contact with sponsoring organizations. Shall be responsible for ordering, securing, and distributing supplies, and submit those requisitions to the warehouse to ensure that all materials are on hand for every job.
• Continually monitors and makes staffing scheduling adjustments to meet routine facility responsibilities and special WVU sponsored and or community events.
• Assists in evaluating and selecting new cleaning products, materials and equipment.
• Shall conduct frequent inspections to ensure all work is completed safely, uniformly and in a timely fashion and to WVU standards.
• Schedules and implements the unlocking/locking of individual buildings, classrooms and meeting rooms. Ensures these areas are ready for occupancy.
• Inspect all facility rooms / spaces for condition in regard to safety, sanitation, and maintenance. Documents findings, creates work orders, assigns tasks, and if necessary, initiates billing.
• Routinely inspect all facility rooms and spaces to ensure there are no safety, sanitation, or maintenance issues. Documents findings, creates work orders, assigns tasks, and if necessary, initiates billing.
• Collaborates with conferences Services to provide custodial cleaning services, and event set up services for a wide variety of programming events that can include multiple rooms, spaces and facilities. Events can often be multi day events that require continual services.
• Also works with the office of the president, conference services, Housing, athletics and other colleges that sponsor sports camps, academic camps, professional reginal conferences, commencement etc… that often include hotel style lodging and special guest services for hundreds of attendees.
• Coordinates custodial equipment repairs with appliance shop trades specialist. Also performs quarterly electronic equipment inventory of custodial equipment. Interprets blueprints and specifications as required for equipment maintenance.
• Shall be responsible for the dispersion, inventory and security of staff keys. Shall be responsible for c state or department vehicles and equipment assigned; and ensure at all times that the items are in safe working condition. Shall attend training classes and seminars to update departmental needs on new cleaning materials and techniques.
• Attends training classes, seminars and conferences to keep updated on new cleaning industry technological trends in equipment, tools, materials and work theories.

Pay Grade:15

Hours: Monday thru Friday 7a - 3p

• High School diploma or GED required OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

• A minimum of three (3) years experience in the following:

• Personnel management experience required

• Experience in custodial equipment, chemicals and procedures

• Budget management and purchasing experience

• Any equivalent combination of related education and/or experience will be considered

• All qualifications must be met by the time of employment

Knowledge, Skills & Abilities

• Knowledge and ability to interpret all appropriate safety codes, electrical codes, etc.
• Knowledge of warehousing functions.
• Knowledge of all types of industrial cleaning equipment and power tools, including proper repair and maintenance of such equipment.
• Must have knowledge of building operations management, general maintenance systems, and housekeeping techniques.
• Must have supervisory skills and the ability to communicate and resolve employee issues.
• Must have the ability to develop detailed records and plans to meet operational needs. Possess the ability to prioritize and delegate duties.
• Must have office and organizational skills.
• Must be able to effectively manage multiple activities and/or projects simultaneously and work in a high change environment.
• Shall be able to gain a working knowledge and understanding of systems throughout the facilities to include HVAC, plumbing, electrical, light, fire, building security, cable TV, data/telephone, and elevator systems.
• Must have technical knowledge of blood borne pathogens, molds and hazardous microbes in order to ensure proper disinfection and personal safety.
• Must be proficient in various computer software programs such as E-Mail, Microsoft Excel, Microsoft Word, Star, and other programs as needed.
• Must have effective written and oral communication skills, and the ability to communicate with individuals from diverse backgrounds.
• Must have excellent customer and employee relations skills
• Ability to operate a vehicle.
• Ability to perform mathematical calculations.
• Ability to maintain positive customer relations in stressful situations and function as an effective team member.
• Ability to train full-time, student, and temporary employees. Ability to interview and hire a candidate for a position, and to recommend disciplinary action of employees when appropriate.
• Ability to work independently.
• Ability to understand budget management.
• Ability to have excellent eye to hand coordination.
• Ability to hear and interpret sounds in work area and verbal instructions.
• Ability to use logical problem-solving techniques.
• Ability to work with multi-craft personnel.
• Ability to stoop, bend, walk, crawl, etc. over rough or slippery surfaces.

Physical Demands

• General good stamina
• Standing
• Lifting (50 pounds or greater)
• Carrying
• Bending
• Stooping
• Walking extreme distances

Preferred Qualifications

• Associates Degree preferred
• Experience supervising 6 or more employees is preferred
• A minimum of (one) 1 year experience using electronic time management systems is highly preferred