General Summary
The Operations Supervisor is responsible for overseeing all assigned areas of production, maintenance and related services through field personnel to achieve timely completion of services at the most economical costs.
Essential Job Functions
- Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
- Adheres to and is a champion of TEAM’s Core Values
- Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions
- Responds to customer concerns regarding quality and works internally to resolve those issues and prevent future occurrences logging Non-Conformance Reports, as required
- Ensures all vendors have been properly vetted and classified as approved suppliers
- Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)
- Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work
- Coordinates material and equipment purchases/orders to meet customer requirements
- Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.
- Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans
- Monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required
- Evaluates crew mix to achieve maximum profitability
- Monitors technician utilization in an effort to control non-billable hours and improve District profitability; runs and evaluates the utilization reports on a weekly basis
- Manages District fleet and fuel expenditures
- Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered
- Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)
- Oversees purchasing activity and works with vendors to ensure the District costs are received in a timely manner
- Oversees the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process
Job Qualifications
- High school diploma or equivalent required
- Bachelor’s degree in Management or industry related field preferred
- Three (3) or more years of experience in industrial operations or maintenance preferred
- Previous supervisory experience preferred
- Previous experience working in an ERP (Microsoft Dynamics AX) preferred
- Proficiency in Microsoft Office products
- Travel requirement up to 75%
Work Conditions
- Position is located at the District or site location
- Work is conducted in a semi-private office/cubicle setting
- Days and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pm
Physical and Mental Requirements
- Ability to lift and carryâ¯25 pounds
- Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively
- Ability to sit for prolonged periods of time with or without reasonable accommodation
- Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties
- Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations
This job description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
TEAM Industrial Services, Inc. strictly prohibits discrimination against applicants, employees, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local laws.
TEAM’s Core Values:
- Safety First / Quality Always – In everything we do
- Integrity – Uncompromising standards of integrity and ethical conduct
- Service Leadership – Leading Service Quality, professionalism and responsiveness
- Innovation – Supports continuous growth and improvement
- Pride and Respect – For our customers, for each other and for all our stakeholders
- Teamwork – Global teamwork and collaboration