Job Summary
Responsible for the daily operations and supervision of outpatient laboratory services for Patient Service Centers. Oversees multiple functions required to ensure the successful delivery of outpatient services. This function includes and is not limited to; phlebotomy services, client services, logistics of inventory and courier services, and specimen management in the assigned area. Responsible for the activities, training of all staff, and all daily operations of Patient Service Centers. Ensures maintenance of a safe, professional environment in all facilities supervised. Must support the mission, vision, values, and strategic initiatives of the organization and demonstrate a commitment to quality service. Must have own reliable transportation.
Core Job Responsibilities
- Supervises the day to day activities of outpatient laboratory services for MVHS to achieve optimum patient flow and cycle times for services. Prepares staffing schedules and work assignments for outpatient client support and phlebotomy staff.
- Responds and assists in the resolution of client and patient issues or concerns in a timely fashion.
- Serves as a resource to the technical laboratory staff in problem-solving activities related to specimen collection, processing, reporting and courier activities.
- Coordinates orders for supplies and consumables needed for phlebotomy and couriers. Manages inventory of collection and processing supplies, and requisitions.
- Works with Lab Administration on the collection of quality assurance data and the identification of opportunities for improvement.
- With the Clinical Lab Educator, develops and implements orientation programs and coordinates continuing education to ensure quality staff development. Instructs and trains employees in utilizing the lab computer, office procedures, specimen processing and phlebotomy.
- Ensures competency assessments for Patient Service Centers phlebotomy are completed per policy.
- Ensure quality program management through compliance with federal state and local regulations concerning healthcare; identification of opportunities to improve quality of care; and assessment and improvement of key processes that directly impact patient care.
- Provide excellent customer service, assuring that customer service standards are consistently met or exceeded; identifying opportunities to improve service and take corrective actions accordingly; maintaining data and providing reports; responding to all inquiries promptly.
- Implements the SOPs for Patient Service Centers phlebotomy service and any other service under their supervision in accordance with regulation guidelines and distributes information and trains staff as needed. Research, evaluate, recommend, and implement or revise processes, services or techniques as necessary, especially dealing with clinic flow.
- Coordinates maintenance and calibration of clinical equipment per agency protocol and upkeep of required records and logs; maintains medical equipment and assures regular services are performed as needed
- Conducts field audits in collaboration with lead laboratory assistant for phlebotomists compliance.
- Manage clinic facilities and environment, assuring that the facility is maintained in a safe and clean manner and presents a professional environment at all times and that clinic workstations and patient workflow are organized to assure optimal efficiencies.
- Provides oversight to client support staff to coordinate courier service for outpatient services.
- With the Manager and HR guidance, provides input to or makes recommendations on employee hires, performance reviews, transfers, promotions, salary changes, disciplinary actions, terminations and similar actions. Resolves grievances and other staff problems in a fair, timely and consistent manner also in partnership with HR.
- Ensures staff have the training, tools and resources to perform their duties.
- Adheres to Infection Control program to prevent spread of infections, practice of standard precautions, protects self, peers, patients, and visitors from infection and uses appropriate personal protective equipment.
- Additional tasks as required.
Education/Experience Requirements
REQUIRED:
- Bachelor's degree or equivalent combination of education and work experience.
- 2+ years of experience in a licensed NYS Clinical Laboratory.
- Must be proficient in data entry, specimen processing, computer use, and in phlebotomy procedures, techniques and skills.
- Ability to maintain effective working relationship with patients, clients and management.
- Strong organizational skills, an ability to prioritize task, and meet deadlines established.
- Excellent written, verbal and interpersonal communication skills.
- Proficient with MS Office and able to learn new software rapidly.
PREFERRED:
- Supervisor or management experience.
Licensure/Certification Requirements
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 99140
Department CLINICAL LABORATORY
Shift Days
Shift Hours Worked 8.50
FTE 1
Work Schedule HRLY NON-UNION
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $23 - $36 per hour