Supervisor, Print & Mail

JOB TITLE: Supervisor, Print & Mail

FLSA STATUS: Exempt

DEPARTMENT: Transportation

REPORTS TO: Support Manager

SUPERVISORY RESPONSIBILITIES: Yes

JOB LOCATION: Indiana

TRAVEL: N/A

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage and oversee the day-to-day operations of Vehicle Registration printing and mailing

• Manage and coordinate with the internal service department and vendors to maintain and repair equipment

• Manage and coordinate inventory replenishment and quality control

• Manage and coordinate printer and equipment replacement and repair as needed

• Maintain strong channels of communication with the home office in TN

• Work closely with staff to ensure that the following tasks are completed:

• Receive, print, verify, and mail registration batches daily

• Reprint registrations as needed

• Add proper registration stock to printers as needed

• Change out registration printer ribbons as needed

• Feed inserter equipment with envelopes and printed registrations

• Provide inserter maintenance

• Retrieve sealed envelopes from the inserter and place them in appropriate mail trays

• Complete file verification

• Sort and Place identified household items on cart

• Ensure use of property safety equipment among staff, including but not limited to Eye Protection, Ear Protection, and Steel Toes.

• Other duties as assigned by management.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Proven experience in Print & Mail management.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Ability to manage multiple priorities and meet deadlines.
• Detail-oriented with a commitment to accuracy and quality.
• Experience with data and software testing.
• Familiarity with project management principles.
• Advanced proficiency in Microsoft Excel or similar analytical tools.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• 2+ years' experience working in a customer-facing environment.
• 1+ years' experience working in a print house.
• 4+ years' previous experience in utility printing or related activities in a managerial or supervisory position.