Supervisor - Rental Services ServiceNEW

Description

Shop Supervisor

Position Summary

We're looking for an experienced Shop Supervisor to lead the day-to-day operations of our service shop. This is a hands-on leadership role for someone who enjoys developing technicians, solving problems, and keeping work moving safely and efficiently.

You'll oversee workflow, support and coach the service team, help troubleshoot equipment issues, and ensure repairs meet our standards for quality and customer service. The ideal candidate brings a combination of diesel equipment experience, strong leadership skills, and the ability to keep a busy shop organized and productive.

What You'll Do

• Lead and coordinate day-to-day shop operations, including technician workflow, work assignments, and work order progress.
• Supervise, coach, train, and support shop employees while helping build a positive, accountable team environment.
• Monitor repairs to ensure work is completed safely, efficiently, and to a high standard of quality.
• Help troubleshoot equipment issues and support technicians with timely repairs when needed.
• Review shop performance, including work quality, productivity, efficiency, and expenses.
• Maintain communication with employees, customers, vendors, and other departments to keep work moving and expectations clear.
• Address service-related concerns and identify opportunities to improve shop processes and performance.
• Promote a strong safety culture and ensure employees follow established safety policies and procedures.
• Ensure shop facilities, tools, and equipment are maintained in safe operating condition.
• Perform other duties as needed to support the service operation.

What We're Looking For

Required Qualifications

• High school diploma or GED.
• At least 3 years of experience working with diesel or heavy equipment.
• At least 1 year of experience leading, supervising, or providing day-to-day direction to employees.
• Strong mechanical knowledge and troubleshooting skills.
• Ability to lead a team in a fast-paced service environment.
• Strong communication, organization, and problem-solving skills.
• Ability to balance multiple priorities while maintaining attention to quality, safety, and customer needs.
• Basic proficiency with Microsoft Outlook, Word, and Excel and the ability to learn company systems.

Preferred Qualifications

• Associate degree or technical education in diesel technology, heavy equipment, automotive technology, or a related field.
• 5+ years of diesel or heavy equipment experience.
• 3+ years of leadership or supervisory experience.