Supervisor Resource Allocation GO

Position Title: Supervisor Resource Allocation

Position Summary:

The Supervisor Resource Allocation is involved in the management of crewmember assignment scheduling and forecasting, monitoring fluctuating Airport Operations (AO)/Ground Operations (GO) customer/bag volumes and metrics, forecasting future volumes, building and executing on staffing models, and analyzing and reporting on trends. The Supervisor seeks ways to improve efficiency through active involvement in process improvement initiatives. The Supervisor monitors daily, weekly, monthly, and ad-hoc reports on historical and current AO/GO data.

Essential Responsibilities:

• Utilize and oversee the Inform GS RealTime system to ensure proper assignment of tasks to AO and GO crewmembers
• Troubleshoot and resolve task assignment issues in real-time
• Identify hourly risks or areas of additional efficiency opportunities
• Continually monitor inbound and outbound flight activity
• Monitor baggage and passenger counts to ensure AO and GO teams are properly resourced
• Work closely with the administrative team to maintain effective communication and share insights on operational issues and staffing impacts
• Work with crewmembers from other teams on organizational initiatives
• Other front-line supervisory duties, as assigned

Minimum Experience and Qualifications:

• High School Diploma or General Education Development (GED) Diploma
• Three (3) years of analytical experience
• Two (2) years of airport experience
• Expert knowledge of Excel
• Must be able to acquire and maintain SIDA Badge
• Ability to think creatively to solve problems
• Ability to analyze and troubleshoot problems
• Effective research skills including the ability to analyze information, make determinations, and issue reports in accordance with company guidelines
• Present for core hours but may increase based on fluctuating workload demands
• Available for occasional overnight travel (10%)
• Flexible and able to work at any time, including nights, weekends and holidays
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship
• For internal candidates, good standing in attendance, performance and safety

Preferred Experience and Qualifications:

• Five (5) years of industry experience
• One (1) year of supervisory experience
• Knowledge of Workforce Management Systems, specifically Inform GS RealTime
• Proficiency with Microsoft Office
• Passionate about providing excellent service to fellow crewmembers and customers
• Excellent verbal and written communication skills
• Excellent organizational and strategic time management skills
• Ability to work independently and in a high pressure team environment
• Highly motivated self-starter with the ability to multi-task
• Ability to rapidly resolve complex customer service issues

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)