Supervisory Contact Representative Customer Service Group Manager

Summary

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in following area(s):

• TS SC - Accounts Management.

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Learn more about this agency

Summary

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in following area(s):

• TS SC - Accounts Management.

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Learn more about this agency

Overview

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Accepting applications

Location

(MA0137) 310 Lowell Street

Andover, MA

1 vacancy

(MD0428) 100 S Charles

Baltimore, MD

1 vacancy

(MO1937) 333 W. Pershing Road

Kansas City, MO

2 vacancies

(MO0106) 1222 Spruce

Saint Louis, MO

1 vacancy

(PA0809) 2970 Market Street

Philadelphia, PA

3 vacancies

(TX1962) 1821 Directors Blvd

Austin, TX

1 vacancy

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Telework eligible positions do not guarantee telework. Remote job No Relocation expenses reimbursed No Salary $75,897 - $111,087 per year

The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.

Pay scale & grade

IR 7

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time - Monday-Friday, 40 hours per week: Day Shift: Between 6:00 AM - 6:00 PM. Swing Shift: Between 4:00 PM to 2:00 AM. Travel Required Not required

Appointment type Permanent - Career Conditional/Career Appointment requires a 1 year probationary period and three years of continuous service to move from Career Conditional to a Career appointment.

Occupations and job series

• 0962 Contact Representative

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Credentialing
• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number 27-13086127K-TSS-0962-7 Control number 888555800

This job is open to

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Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Land and base management

Current or former employees of a base management agency.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Individuals with disabilities

Individuals who are eligible under Schedule A.

Clarification from the agency

Open to Career/Career Conditional Employees Government-wide, including IRS and Non-IRS employees. Open to Treasury and IRS CTAP; Interagency ICTAP; Former Federal Employees with Reinstatement eligibility; Land & Base Management; Military Spouses; 30% or more disabled Veterans, Veterans Employment Opportunities Act (VEOA), Veterans' Recruitment Authority (for grades GS-11 & Below), Other Interchange Agreements, and Individuals with Disabilities Schedule A.

Duties

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As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluates work performance of subordinates and makes recommendations for outstanding performance recognition or disciplinary action.
• Gives advice, counsel, or instruction to employees on both work and administrative matters.
• Interviews candidates for positions in the unit; recommends appointment, promotion, or reassignment to such positions.

Requirements

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Conditions of employment

• Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed).

Key Eligibility Requirements:

• U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
• Selective Service Registration - Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so.
• Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS OR ADDTIONAL INFORMATION SECTIONS

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:

• Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
• Experience applying regulations, other official guidance, and principles, including the latest procedures and techniques sufficient to oversee the planning, development, and implementation of the technical aspects of programs specific to the position being filled.
• Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
• Leading data analysis and program evaluation on major programs segments, organizational structures and/or functional responsibilities to drive performance improvements and operational change.
• Experience gathering, analyzing, and interpreting performance metrics (e.g. Average time, adherence) to make data driven decisions.
• Experience applying basic budget management principles and practices (i.e. ability to maintain and manage financial resources).

AND

You must also meet the following requirement(s):

• PERFORMANCE RATING: Current federal employees must have at least a fully successful or equivalent performance rating to receive consideration.
• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• TIME IN GRADE (TIG): Federal employees must meet time-in-grade requirements. For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions.
• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
• Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
• Completed a formal vocational training program; or
• Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule, staggered work hours may be available.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.

Suitability Requirements:

• Prior IRS Employment - Former employees will be subject to a screening of their prior conduct with the Service. The Taxpayer First Act of 2019, 26 U.S. Code 7804, prohibits the IRS from rehiring certain former employees who were removed from service.
• Tax Check - Must undergo a review of income tax verification. To check the status of your tax record go to: (https://www.irs.gov/individuals/get-transcript). If you are not in compliance, you will be determined unsuitable for employment with IRS.
• Fingerprint/Criminal History Check - This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Applicants who disqualify themselves will not be evaluated further.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• (FM DM) MSP LSR CORE QUALIFICATIONS COMPETENCY
• Accounts Management
• Call Center Operations
• General Supervision
• Quality Management & Assurance
• Service Delivery

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Rating: Your application will be evaluated in accordance with the Service's Merit Promotion Plan. A quality group rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level groups, Superior/Best Qualified, Highly Qualified and Qualified Category rating will be used to rank and select eligible candidates.

Referral: Eligible applicants rated in the highest quality group, may be referred to a selecting official for consideration.

Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of Highly Qualified orbetter to be rated as "well qualified" to receive special selection priority.

If you are selected, you may be subject to all requirements listed in the Requirements, Qualifications, and Additional Information sections of this announcement which includes, Prior Employment/Tax Checks, Fingerprint/Criminal History checks.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

Incomplete or insufficient information may result in not being considered for the position, or not receiving special consideration for which you may be eligible. Please view Application Preparation or How to write a resume for federal job.

1. Resume (Failure to follow instructions, will result in not being considered.)

• Do:

• Limit to two (2) pages. Recommend a standard 8.5x11-inch document size, a sans-serif font such as Arial or Calibri with a font size no smaller than 10-point, page margins of 0.5 inches. Applicants that attempt to circumvent the 2-page limit page limit, for example by materially reducing readability, will be deemed ineligible.

• Include your full name.

• Include relevant work experience - Employer Name, Job Title, Employment dates (start to end date or present), and a brief description of duties that clearly demonstrate your qualifications.

• Don't:

• Include photographs, classified or sensitive information, SSN, encrypted/digitally signed documents, or other inappropriate content. Resumes containing prohibited information will be deemed ineligible.

• Copy and paste duties or specialized experience from the job announcement, as this is not a demonstration of your experience.

• Additional Information:

• Pay plan, series, and grade (e.g., GS-0301-09) should be provided for all federal service jobs. Failure to do so could affect your qualification determination.

• To receive full credit for work experience, include number of hours worked per week and specific MM/DD/YYYY start and end dates for every position.

• Do not include personal information such as age, sex, religion, race, or disability.

• Do not include embedded links as they will not be opened or considered when determining qualifications.

• If you update and resubmit your application, only the most recent resume received will be considered to determine qualifications.

2. Education (if applicable) - Refer to Qualification and Education sections above for requirements

• Submit a copy of your transcript(s) or equivalent for positions with an education requirement, or if you are qualifying for this position based on education or training. An official transcript(s) will be required if you are selected.

3. Registration/License (if applicable) - Current, active registration/license

4. Performance Appraisal/Awards (required for current federal employees)?

• Submit the most recent completed annual performance appraisal.
• Submit copies of any incentive/performance awards received that may have an impact on the qualifications for the position to be filled.

5. Veteran or qualifying family members

• MUST submit a DD-214 (Member 4 copy), that shows dates and character of service (honorable, general, etc.). If you are serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your service which includes your rank, dates of service, character of service, and dates of impending separation.
• 10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the form if you are a 10-point preference eligible. For more information on claiming veterans' preference view here.
• Military Spouses - In addition to the documentation above you must also submit:
• Verification of the marriage to the service member (i.e., a marriage license) AND
• A copy of your spouse's active military orders OR Documentation of Service Connected Disability OR Death while on active duty (DD-1300/Death Certificate)

6. Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) (if applicable)

• Submit the required documentation as outlined under CTAP/ICTAP

7. IRS Reassignment Preference Program (RPP) (if applicable)

• Submit your RPP Notice and most recent performance appraisal.

8. Current and Former Federal Employees Documentation (if applicable)

• You MUST submit a copy of your most recent SF-50 (Notification of Personnel Action) (or equivalent) which shows your current grade and competitive service status, and Tenure.
• Provide an SF-50(s) (or equivalent) which demonstrates you meet the 52-week time-in-grade requirement (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held).

9. Schedule A Appointing Authority for People with Certain Disabilities

• Submit a Disabilty Letter from your doctor or a licensed medical professional that proves your eligibility for Schedule A appointment.

How to Apply

Help

Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 10/19/2026.

• To begin the application process, click the "Apply Online" button.

• You will be re-directed to USA STAFFING to continue your application process; answer the online questions. To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13086127.

• Upload all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need is not imported from USAJOBS, you may upload it directly into this application.)

• Click the Submit Application button.

Reasonable Accommodations (RA): We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. To review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/.

To update your application, including supporting documentation: Visit USAJOBS - How to Update Application during the announcement open period, make updates or add supporting documentation, then continue through the entire application process and click Submit Application to send updates to the hiring agency. This option will no longer be available once the announcement has closed.

To view the job status or your application status: Visit USAJOBS - How to View Application/Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Agency contact information

IRS Kansas City External

Email KCJobs@irs.gov Address TS SC - Accounts Management

1111 Constitution Ave NW

Washington, DC 20224

US

Next steps

Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. " Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. To learn more, please visit our page at: Treasury.gov/fairchanceact.

If selected, various checks will be conducted after acceptance of a tentative job offer.

• Verification of U.S Citizenship
• Selection Service Registration
• Prior Employment Check
• Tax Compliance Check
• FBI Fingerprint Check/Background Investigation
• eVerify (Eligibility to work in U.S Verification

In order to complete these tasks, you will be required to provide two current forms of identification (ID). You will be required to upload copies to your newhire record, and provide original/official documents at time of fingerprinting and again at onboarding. Failure to provide proper identification will result in removal of consideration or terminate employment offer.

• Primary form of ID - Must have at least one, but may have two (such as a U.S. passport/passport card, state driver's license or ID card that is compliant with REAL ID, or U.S. military ID card)
• Secondary form of ID - If you do not have two primary forms of ID, other acceptable forms of ID's are found on GSA's website (such as a U.S. Social Security card, original or certified U.S. birth certificate, certificate of naturalization, etc.).
• NOTE: Temporary Driver's License/state identification (paper copies) are not acceptable. If the name on your forms of ID do not match, you may need to bring the appropriate linking documentation (marriage license/court order) showing the change in names.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

Incomplete or insufficient information may result in not being considered for the position, or not receiving special consideration for which you may be eligible. Please view Application Preparation or How to write a resume for federal job.

1. Resume (Failure to follow instructions, will result in not being considered.)

• Do:

• Limit to two (2) pages. Recommend a standard 8.5x11-inch document size, a sans-serif font such as Arial or Calibri with a font size no smaller than 10-point, page margins of 0.5 inches. Applicants that attempt to circumvent the 2-page limit page limit, for example by materially reducing readability, will be deemed ineligible.

• Include your full name.

• Include relevant work experience - Employer Name, Job Title, Employment dates (start to end date or present), and a brief description of duties that clearly demonstrate your qualifications.

• Don't:

• Include photographs, classified or sensitive information, SSN, encrypted/digitally signed documents, or other inappropriate content. Resumes containing prohibited information will be deemed ineligible.

• Copy and paste duties or specialized experience from the job announcement, as this is not a demonstration of your experience.

• Additional Information:

• Pay plan, series, and grade (e.g., GS-0301-09) should be provided for all federal service jobs. Failure to do so could affect your qualification determination.

• To receive full credit for work experience, include number of hours worked per week and specific MM/DD/YYYY start and end dates for every position.

• Do not include personal information such as age, sex, religion, race, or disability.

• Do not include embedded links as they will not be opened or considered when determining qualifications.

• If you update and resubmit your application, only the most recent resume received will be considered to determine qualifications.

2. Education (if applicable) - Refer to Qualification and Education sections above for requirements

• Submit a copy of your transcript(s) or equivalent for positions with an education requirement, or if you are qualifying for this position based on education or training. An official transcript(s) will be required if you are selected.

3. Registration/License (if applicable) - Current, active registration/license

4. Performance Appraisal/Awards (required for current federal employees)?

• Submit the most recent completed annual performance appraisal.
• Submit copies of any incentive/performance awards received that may have an impact on the qualifications for the position to be filled.

5. Veteran or qualifying family members

• MUST submit a DD-214 (Member 4 copy), that shows dates and character of service (honorable, general, etc.). If you are serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your service which includes your rank, dates of service, character of service, and dates of impending separation.
• 10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the form if you are a 10-point preference eligible. For more information on claiming veterans' preference view here.
• Military Spouses - In addition to the documentation above you must also submit:
• Verification of the marriage to the service member (i.e., a marriage license) AND
• A copy of your spouse's active military orders OR Documentation of Service Connected Disability OR Death while on active duty (DD-1300/Death Certificate)

6. Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) (if applicable)

• Submit the required documentation as outlined under CTAP/ICTAP

7. IRS Reassignment Preference Program (RPP) (if applicable)

• Submit your RPP Notice and most recent performance appraisal.

8. Current and Former Federal Employees Documentation (if applicable)

• You MUST submit a copy of your most recent SF-50 (Notification of Personnel Action) (or equivalent) which shows your current grade and competitive service status, and Tenure.
• Provide an SF-50(s) (or equivalent) which demonstrates you meet the 52-week time-in-grade requirement (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held).

9. Schedule A Appointing Authority for People with Certain Disabilities

• Submit a Disabilty Letter from your doctor or a licensed medical professional that proves your eligibility for Schedule A appointment.

How to Apply

Help

Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 10/19/2026.

• To begin the application process, click the "Apply Online" button.

• You will be re-directed to USA STAFFING to continue your application process; answer the online questions. To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13086127.

• Upload all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need is not imported from USAJOBS, you may upload it directly into this application.)

• Click the Submit Application button.

Reasonable Accommodations (RA): We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. To review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/.

To update your application, including supporting documentation: Visit USAJOBS - How to Update Application during the announcement open period, make updates or add supporting documentation, then continue through the entire application process and click Submit Application to send updates to the hiring agency. This option will no longer be available once the announcement has closed.

To view the job status or your application status: Visit USAJOBS - How to View Application/Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Expand Hide how to apply

Agency contact information

IRS Kansas City External

Email KCJobs@irs.gov Address TS SC - Accounts Management

1111 Constitution Ave NW

Washington, DC 20224

US

Next steps

Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. " Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. To learn more, please visit our page at: Treasury.gov/fairchanceact.

If selected, various checks will be conducted after acceptance of a tentative job offer.

• Verification of U.S Citizenship
• Selection Service Registration
• Prior Employment Check
• Tax Compliance Check
• FBI Fingerprint Check/Background Investigation
• eVerify (Eligibility to work in U.S Verification

In order to complete these tasks, you will be required to provide two current forms of identification (ID). You will be required to upload copies to your newhire record, and provide original/official documents at time of fingerprinting and again at onboarding. Failure to provide proper identification will result in removal of consideration or terminate employment offer.

• Primary form of ID - Must have at least one, but may have two (such as a U.S. passport/passport card, state driver's license or ID card that is compliant with REAL ID, or U.S. military ID card)
• Secondary form of ID - If you do not have two primary forms of ID, other acceptable forms of ID's are found on GSA's website (such as a U.S. Social Security card, original or certified U.S. birth certificate, certificate of naturalization, etc.).
• NOTE: Temporary Driver's License/state identification (paper copies) are not acceptable. If the name on your forms of ID do not match, you may need to bring the appropriate linking documentation (marriage license/court order) showing the change in names.

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Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Additional locations

(PA0809) 2970 Market Street

Philadelphia, PA

3 vacancies

(TX1962) 1821 Directors Blvd

Austin, TX

1 vacancy

Internal Revenue Service

WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America sNot ronger while working at one of the world's biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged & supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov

Agency contact information

IRS Kansas City External

Email KCJobs@irs.gov Address TS SC - Accounts Management

1111 Constitution Ave NW

Washington, DC 20224

US

Summary

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in following area(s):

• TS SC - Accounts Management.

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Learn more about this agency

Overview

Help

Accepting applications

Location

(MA0137) 310 Lowell Street

Andover, MA

1 vacancy

(MD0428) 100 S Charles

Baltimore, MD

1 vacancy

(MO1937) 333 W. Pershing Road

Kansas City, MO

2 vacancies

(MO0106) 1222 Spruce

Saint Louis, MO

1 vacancy

(PA0809) 2970 Market Street

Philadelphia, PA

3 vacancies

(TX1962) 1821 Directors Blvd

Austin, TX

1 vacancy

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Telework eligible positions do not guarantee telework. Remote job No Relocation expenses reimbursed No Salary $75,897 - $111,087 per year

The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.

Pay scale & grade

IR 7

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time - Monday-Friday, 40 hours per week: Day Shift: Between 6:00 AM - 6:00 PM. Swing Shift: Between 4:00 PM to 2:00 AM. Travel Required Not required

Appointment type Permanent - Career Conditional/Career Appointment requires a 1 year probationary period and three years of continuous service to move from Career Conditional to a Career appointment.

Occupations and job series

• 0962 Contact Representative

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Credentialing
• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number 27-13086127K-TSS-0962-7 Control number 888555800