Analysis Skills, Cargo/Freight, Communication Skills, Customer Service Management, Customer Support/Service, Data Quality, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Financial Planning, ISO (International Organization for Standardization), Interpersonal Skills, Logistics, Materials Management, Microsoft Internet Explorer Browser, Microsoft Office, Operational Support, Operations Planning, Organizational Skills, Performance Metrics, SAP, Secondary School, Supply Chain, Systems Maintenance, Time Management, Training/Teaching
Duties and Responsibilities of the Job
(This section is not inclusive. Other duties may be assigned as necessary).
- Ensure customer needs are met and information communicated timely and accurately
- Generate a daily / weekly shipping plan for service parts
- Provide support within other areas of the department as required
- Support and champion any improvement activities assigned
- Maintain systems' data integrity (I.e. SAP, EDI, APPS, EDDL, Accums and Customer Portal systems)
- Participate in any training and development required for this position
- Ensure that all assigned KPIs are reported on time and accurately
- Ensure customer demand fluctuations are report into the management team in a timely manner to ensure operations and finance plans can be updated
- Work within customer portals to maintain 100% rating
- Track and report all premium/expedited freight
- All other suites assigned as required to support the plant operations
Skills preferred to perform the job
- 5+ years experience in customer service or materials management
- Ability to work with little supervision and track multiple processes
- Knowledge of IATF and ISO requirements
- Working knowledge of MS Office, Internet Explorer, ERP system (I.e. SAP)
- Previous customer service experience
- Outstanding organizational and coordination abilities
- Excellent communication and interpersonal skills
- Keen on working in a fast-paced environment
Educational Requirements
- High school / GED required.
- 2-3 years' work experience in Logistics or Business (preferred)
A
Adler Pelzer Holding GmbH