About the Role:
CTR America, a subsidiary of Korean OEM and aftermarket manufacturer CTR Co. Ltd., supplies OEM-equivalent aftermarket products to customers worldwide. In addition to our OEM business, CTR provides products to the global aftermarket industry under our own brands. With 14 factories across 4 countries and annual sales exceeding $1 billion, CTR is a global leader in automotive parts manufacturing.
Job Summary:
We are seeking a detail-oriented Operations Manager to oversee the end-to-end order fulfillment process for our North American aftermarket customers, including processing customer transactions through EDI and SAP and preparing shipping documents for LTL distribution and Direct Import. This role ensures that products are delivered efficiently, cost-effectively, and on time, while maintaining high standards of quality and compliance.
Key Responsibilities:
- Procurement & Supplier Management
- Source, qualify, and negotiate with suppliers for cost, quality, lead time, and capacity.
- Maintain supplier scorecards and drive corrective actions for OTIF (On-Time, In-Full) performance.
- Ensure POs reflect accurate SKUs, prices, Incoterms, quantities, and delivery.
- Inventory & Demand Planning
- Maintain inventory levels against safety stock targets to ensure on-time shipments.
- Manage inventory control processes and investigate discrepancies to maintain data and inventory integrity.
- Order Fulfillment Operation & Logistics
- Coordinate with the 3PL warehouse to ensure all orders ship on time to customers and distribution centers (DCs).
- Oversee order fulfillment activities in SAP, from order entry to delivery and billing.
- Resolve backorders when replenishment stock arrives to ensure timely release, accurate system updates, and proactive customer communication.
- Analyze operational data and performance metrics to identify discrepancies, trends, and opportunities for process improvement.
- Manage transportation, rates, and performance with 3PLs.
- Direct Import Order Management
- Define and manage Incoterms (e.g., EXW, FOB, CIF, DDP) and ensure contract clarity.
- Prepare and verify shipping documentation: commercial invoice, packing list, bill of lading/airway bill, certificate of origin, export declarations, HS codes, and relevant permits.
- Ensure customs compliance (import/export controls), duty/tax accuracy, and broker coordination.
- Track shipments; proactively manage delays, demurrage, detention, and exceptions.
- Lead claims management for freight damage/loss; recover costs from carriers/insurers.
- Maintain EDI/API integrations for tracking and ASN (Advanced Shipping Notice) where applicable.
- E-Commerce & Retail Channel Operations:
- Process AutoZone orders, shipments, billing, and returns in SAP.
- Share daily inventory availability with AutoZone and monitor order fulfillment to ensure shipment within 48 hours.
Qualifications:
- Authorized to work in the United States
- Bachelor’s degree in Supply Chain Management, Business, or related field
- Intermediate experience with software such as Microsoft Excel.
- Proficiency in ERP systems (e.g., SAP)
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Bilingual in English and Korean.
Preferred Skills:
- Minimum 1-3 years of experience in logistics, supply chain, or operations management.
- Familiarity with SAP systems.
- Strong sense of responsibility and willingness to learn
- Interest in automotive and/or automotive parts
Compensation and Benefits:
- Based on Experience(Est. $60,000 - $65,000)
- PTO: 10 days/year
- Sick days: 40 hours/year
- Paid Holidays – 5 days between Christmas and New Year's Day
- 401(k)
- Medical, Dental, Vision Insurance
- Phone bill support: $50/Mon.