Support 2: Information Technology Help Desk

Support 2: Information Technology Help Desk

Salary

$21.88 - $24.60 Hourly

Location

District Offices- 4905 E Broadway Blvd, Tucson, AZ

Job Type

Staff

Job Number

2026-HR-RO-H11557-00433

Department

Campus Staff

Opening Date

11/06/2026

Closing Date

11/16/2026 5:00 PM Arizona

Grade

3

• Description
• Benefits
• Questions

Were excited you are considering a position with us. We welcome and celebrate the expansive experiences and contributions that all members of our campus community bring to the table, whether shaped by career history, academic study, or community engagement.

Were committed to a fair and transparent hiring process. For more information about working at Pima Community College, visit the Pima Careers page.

All employees are expected to live and work within the state of Arizona as a condition of employment. All selected candidates are subject to a successful completion of a background check.

The data we collect during the application process is used to evaluate your qualifications for the role youre applying for. All data is handled with strict confidentiality and in accordance with our privacy policy.

Position Summary

The Information Technology Help Desk Support 2 performs skilled technical level work and duties for multiple site locations in the area of information technology. Performs skilled level duties in support of college systems and programming. Troubleshoots computer software and hardware. Performs complex maintenance and repair of computer software, hardware, and peripherals. Administers and maintains network workstations and related software. Maintains active inventory system for campus technology hardware.

The work schedule for this position is flexible and may include working evenings and weekends and local travel.

Duties & Responsibilities

• Provides information, guidance and direction to College employees on technology systems, techniques, applications, utilities, operation, and uses of computer hardware, software and other related equipment
• Delivers direction on processes and procedures; schedules activities; and monitors workflow
• Installs, maintains, repairs, and upgrades computers, peripherals, and classroom technology for daily use; maintains networking of computers and peripherals
• Utilizes enterprise tools such as software management, image deployment, mobile device management, security management, and other server-based tools to manage the campus IT environment
• Operates or administers servers, computer workstations; ensures back-up procedures and security measures are followed, configures users, and performs installations and upgrades
• Contacts service contractors for major hardware malfunctions; schedules and oversees regular computer preventive maintenance
• Works with staff and other College departments to develop and document methods and processes to improve product quality and client satisfaction. Maintains records of work activities and documents recurring, difficult or complex problems
• Responds to phone calls, emails, and in person requests for any I.T. related assistance and problem solves for a quick resolution
• Compiles data, prepares and reviews a variety of reports; identifies trends; recommends solutions and resources
• Performs all other duties and responsibilities as assigned or directed by the supervisor

Job Requirements/Qualifications

• High school diploma or GED and
• One to three years of related experience and
• Valid Arizona driver's license

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred:

• Vocational or technical training in Computer Science, Informational Technology, or a closely related field of study

Knowledge, Skills and Abilities

• Skill in installation, repair, and maintenance of network and/or computer hardware, software, and peripherals
• Skill in verbal and written communication with the ability to explain technical concepts to audiences with a wide range of technical skills
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in positive, productive and flexible customer service
• Ability to work independently as well as in a team environment

Physical Requirements:

Environment: Work is performed primarily in a standard office environment with staff contact and frequent interruptions.

Physical: Primary functions require sufficient physical ability and mobility to work in an standard office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate (up to 50 pounds) amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; may be required to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.

Vision: Ability to see in the normal visual range with or without correction.

Hearing: Ability to hear in the normal audio range with or without correction.

If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources.

Human Resources Contact Information:

• Phone: (520) 206-4624
• TTY: (520) 206-4530
• Email: hr@pima.edu

Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.

Comprehensive Benefits for a Meaningful Career

Pima Community College is proud to offer a robust benefits package that supports the health and well-being of our employees.

Full-time employees are eligible for a wide range of benefits, including:

• Medical, dental, and vision insurance

• Retirement plans and deferred compensation options

• Flexible spending accounts

• Life insurance and long-term disability coverage

• Generous paid holidays, vacation, and sick leave

Temporary employees who work twenty (20) or more hours per week for more than nineteen (19) weeks in a fiscal year are required to participate in one of the following retirement plans: Arizona State Retirement System (ASRS) or the Optional Retirement Plan (ORP).

To explore the full range of benefits and plan options, please visit our Benefits Page

01

Did you graduate from high school or receive a GED Certificate?

• Yes
• No

02

This position does not provide sponsorship for an employment visa. Will you now or in the future require sponsorship for an employment visa?

• Yes
• No

03

You must be 18 years or older to apply for this position. Are you at least 18 years of age?

• Yes
• No

04

All employees are expected to live and work within the state of Arizona as a condition of employment. Do you currently reside in or plan to relocate to Arizona?

• Yes
• No

05

Some questions in this section are used to evaluate eligibility and determine whether an applicant meets the minimum qualifications for the position. Your responses should be accurate and complete. These questions are intended to assess job-related qualifications.

• Yes, I understand
• No, I would like to withdraw my application from this process

06

Please select your highest level of education.

• High School Diploma or GED
• Relevant Certificates or Vocational Degree
• Associates Degree
• Bachelors Degree
• Masters Degree
• Terminal or Doctoral Degree

07

How many years of experience do you have in Information Technology?

• Less than 1 year
• 1-3 years
• 3-5 years
• 5-7 years
• 7-9 years
• 10+ years

08

Do you have a valid drivers license?

• Yes
• No

Required Question

Employer Pima Community College District (AZ)

Address 4905 East Broadway Blvd.

Building D, Room 102

Tucson, Arizona, 85709-1180

Phone (520) 206-4624

(520)206-4500

Website https://pima.edu/pima-jobs/contact-us.html