Cadence Technology Services is a nationwide telecommunications firm specializing in voice and data infrastructure, hardware, and provisioning solutions. We're expanding and are seeking a dedicated Help Desk Agent to join our dynamic team and grow alongside us.In this role, you'll be providing essential administrative support by troubleshooting issues, processing orders, and acting as a liaison when sales representatives are unavailable. Your efforts will directly contribute to delivering top-notch customer service and ensuring that our customers have a smooth telecommunications experience. With a diverse customer base spanning various industries, every day offers new challenges and opportunities. This position solves practical problems and deals with variables in situations where only limited standardization exists. A self-starter mentality is a must! This is an onsite position that will be based in our office which is located in Town and Country, MO.If you're passionate about problem-solving and enjoy helping businesses optimize their technology, this may just be the role you have been seeking! Primary Job Responsibilities:(The following statements are intended as general illustrations of the work for this position and are not all inclusive)Basic troubleshooting of reported issues; control, manage, track, document and record all reported issues into the help desk ticketing softwareDocument troubleshooting progress and investigate issues before escalating tickets to the next level of supportWork with ISPs and MSPs during network outages to escalate the support ticket and keep communication openOrder processing and provisioningEducate and elevate: Help our customers understand the technology available to them and how to best leverage it for their needsCustomer communication and updatesComplete other duties as assigned What you bring to the table:Strong customer service and communication skills- both oral and writtenAdvanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Teams)A basic knowledge of Android and iPhone device setup and troubleshooting - specific to the use of mobile phone applicationsIntermediate knowledge of Windows and Operating SystemsWorking knowledge of Microsoft Teams including Teams voice and video conferencingTechnical aptitude with strong PC literacy skillsStrong problem-solving skills and decision-making abilityAbility to learn and apply technical information in a fast-paced work environment where priorities may constantly changeFlexibility to accommodate helpdesk's hours of operation, including participating in after hours on-call scheduleEnthusiasm and desire to learnWork well in a team environmentAt least one year experience in a support/help desk roleCompTIA A+ Certified IT Technician is a plus, but certainly not required Education:High school diploma or equivalent Pay, perks and such:Competitive salaryMedical and Dental insurance401k with company matchingPaid vacation, holidays, and sick daysCollaborative and supportive work environmentAutonomy in defining processes / proceduresAccess to paid professional development and training opportunitiesInternal growth opportunities: we promote from within! Schedule:Monday - Friday 8 am - 4:30 pmHow to Apply:If you are ready to take on the exciting and rewarding role of a Help Desk Agent, please apply by submitting your resume and a cover letter detailing your relevant experience and passion for this position. We look forward to hearing from you! Resumes and cover letters should be sent to: lcook@844cadence.comPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.It is the policy of Cadence Technology Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, Cadence Technology Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.