Support Engineer 2

Job Title: Support Engineer 
Location:  Bellevue , WA 
Salary Range:  $45/hr to $47/hr on W2 

Introduction

This role involves providing technical assistance to computer system users, primarily within the office environment. The individual will serve as the primary onsite IT support resource, offering hands-on technical support and white-glove service for executives and team members. Responsibilities include onboarding and offboarding, asset management, office support, troubleshooting hardware and software issues, and supporting network and conference room functionality.

Required Skills & Qualifications

• 3-4 years of experience in IT Support, Desktop Support, or End User Services environments.
• Experience working independently as a primary or sole onsite IT support resource.
• Strong troubleshooting skills across hardware, software, operating systems, networking, and collaboration technologies.
• Experience supporting macOS and Windows environments.
• Experience supporting Client 365, Google Workspace, and common SaaS applications.
• Familiarity with identity and access management platforms such as Okta, Client Entra ID (Azure AD), or similar technologies.
• Experience providing executive-level or white-glove support.
• Strong verbal and written communication skills.
• Experience supporting Client Teams Rooms, Zoom Rooms, or similar conference room technologies.
• Hands-on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments.
• Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools.
• Experience supporting live events, executive briefings, and company-wide presentations.
• Excellent customer service, interpersonal, and problem-solving skills.
• Ability to prioritize workload, manage time effectively, and operate with minimal supervision.
• Prior work experience at client or in client's industry.

Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Experience supporting Client Teams Rooms, Zoom Rooms, or similar conference room technologies.
• Hands-on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments.
• Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools.
• Experience supporting live events, executive briefings, and company-wide presentations.
• Knowledge of asset management and inventory management platforms.

Day-to-Day Responsibilities

• Serve as the primary onsite IT support resource for employees within the office.
• Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions.
• Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems.
• Install, configure, test, maintain, and support hardware, software, and peripheral devices.
• Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories.
• Support user account access, identity management, and SaaS applications.
• Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues.
• Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations.
• Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues.
• Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery.
• Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management.
• Create and maintain technical documentation and knowledge base articles.

Company Benefits & Culture

• High Visibility & Ownership – Serve as the primary onsite IT resource for the office, with significant autonomy and the opportunity to make a direct impact on the employee experience.
• Broad Technical Exposure – Gain hands-on experience across endpoint support, identity and access management, SaaS applications, executive support, workplace technology, and AV systems.
• Executive & Leadership Engagement – Work directly with senior leaders and occasional C-level executives, providing white-glove support and building strong relationships across the organization.
• Modern Technology Environment – Work with current collaboration platforms, cloud technologies, endpoint management tools, and enterprise IT systems in a technology-driven workplace.
• Opportunity for Growth – Ideal for candidates looking to expand their skills into workplace technology, AV operations, executive support, and broader IT operations.

For immediate consideration please click APPLY to begin the screening process with Alex.