Support Engineer

Support Engineer (Tier 2) Remote Contract

Location: Remote
Duration: 6 months, with strong potential for extension
Start Date: ASAP

Role Summary
Tier 2 Support Engineer serving as the escalation point for issues requiring technical investigation bridging front-line support and the development team.

Responsibilities

• Investigate issues escalated from Tier 1
• Apply data corrections in production, with verification before and after
• Review logs and monitoring tools to trace root causes
• Troubleshoot integration issues
• Write root-cause analyses; escalate confirmed defects to engineering with supporting evidence
• Verify reported issues directly with end users
• Participate in production support meetings

Required Qualifications

• Mortgage industry experience with hands-on time in Encompass
• Database experience querying both SQL and MongoDB to investigate data issues
• Experience reviewing application logs and monitoring tools (Datadog or similar) to reconstruct system behavior
• Able to read code well enough to trace a request through the application and identify where behavior breaks down
• Proactively raises concerns and risks, documents clearly, and supports findings with data
• Strong real-time verbal communication able to explain technical issues clearly on the spot

Nice to Have

• .NET experience
• Postman or similar API testing experience
• Familiarity with TypeScript/JavaScript codebases

Additional Perks:
- Excellent Market Rate/Salary
- Positive Work-Life Balance
- Competitive Benefit Packages Including Medical Insurance, Dental Insurance.

Company Overview:
" AGM Tech Solutions is a Women-Minority owned Firm relationship-based IT Consulting firm dedicated to Serving our Clients Nationwide. Our dedicated team strives to exceed the expectations of our clients and employees by building long term relationships based on Integrity, Trust, Hard Work, Commitment and our service experience. We offer a consultative approach to each and every client by taking the time to listen to their needs and help them get where they want to go by becoming an extension of their organization. We provide Information Technology staffing: High caliber talent for temporary support and project Deliverables. Direct IT placement services: Contract-to-Hire Direct Hire professionals for longer-term needs.