Support Engineer - Power Platform

Careers at LTM

Support Engineer - Power Platform

• Job ID: 890769
• 3 - 6 Years
• 1 Opening
• Bellevue - Washington - USA

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Role description

• Hands-on experience with CRM or enterprise application platforms such as Dynamics 365, SAP, Salesforce, PeopleSoft, or related technologies.
• Experience in SaaS product support, web front-end development, or quality assurance.
• Working knowledge of programming languages such as C# and Python.
• Good understanding of database technologies such as SQL Server or Oracle.
• Strong communication skills, including verbal, written, and active listening abilities.
• Experience in a customer-facing service or support role.
• Strong interpersonal and collaboration skills demonstrated through work experience.
• Passion for continuous learning and professional development.
• Strong research, problem-solving, and troubleshooting skills with the ability to use available tools and resources effectively.
• Flexibility to work in different shifts outside local business hours and, when required, cover a weekend day based on business needs.
• Experience integrating Power Platform with external systems using connectors, APIs, and data gateways.
• Knowledge of extending Power Platform capabilities using custom connectors, plugins, JavaScript, or Azure Functions.
• Understanding of security, user roles, permissions, and compliance controls within Power Platform environments.
• Exposure to Microsoft Dataverse, bot frameworks, and building copilots or agents using generative AI capabilities.
• Strong capability in building custom business applications using Power Apps Canvas Apps, Model-Driven Apps, and Portals with low-code or no-code approaches.
• Knowledge of Copilot Studio for building conversational agents and AI-driven support experiences.
• Experience integrating solutions with Dynamics 365 CE, Microsoft Teams, and third-party applications.
• Understanding of Single Sign-On (SSO) concepts.
• Understanding of Microsoft Dataverse data modelling, including tables and relationships.
• Ability to customise user interfaces, business rules, forms, and views to meet business requirements.
• Proficiency in integrating Power Platform with external systems using connectors, APIs, and data gateways.
• Knowledge of extending Power Platform using plugins, custom connectors, JavaScript, and Azure Functions.
• Ability to implement role-based security, permissions, and compliance controls within the Power Platform ecosystem.
• Experience managing environments, solution lifecycle management, version control, and change deployment using DevOps and ALM practices.
• Proficiency in building Power Automate cloud flows and business process automation across services and applications.
• Hands-on experience with custom connectors, on-premises data gateways, and dataflows.
• Understanding of Copilot capabilities within Power Automate.
• Awareness of Data Loss Prevention (DLP) policies, governance, and administrative controls.
• Exposure to Copilot Studio administration, publishing, and agent integration.
• Proficiency in Power Automate for Desktop (PAD) and desktop automation workflows.
• Experience with machine setup, installation, and configuration.
• Strong communication skills with excellent spoken and written English.
• Effective and professional interaction with customers to gather information, communicate updates, and drive issue resolution.
• Ability to troubleshoot and resolve complex customer issues in support environments.
• Demonstrable troubleshooting and analytical skills.
• Cross-team collaboration.

Other details

Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

Compensation range: $ 55,000.00 to 60,000.00 per year

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About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/

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