Support Operations Supervisor

ABOUT US

The Lundquist Institute for Biomedical Innovation at Harbor-UCLA Medical Center (TLI) is Los Angeles County's preeminent independent, not-for-profit biomedical research hub, excelling in transforming scientific breakthroughs into practical therapies. With a $90 million annual budget, TLI is home to over 150 investigators and 500 staff, advancing 600 projects in areas such as Infection and Immunity, Cancer, and Women's Health. Founded in 1952, the Institute continues to train physician-scientists and manage healthcare programs for 60,000 underserved families throughout South Los Angeles.

DUTIES AND RESPONSIBILITIES

• Provides direct leadership, coaching, and performance management for operational staff
• Assists leadership in implementing departmental goals, monitoring performance metrics, and maintaining workflow standards.
• Provides day-to-day supervision and coordination of asset management, research equipment support, document management, and support operations activities.
• Oversees assigned staff, monitors workflow, assists with process improvements, and supports departmental goals and service delivery

Asset & Document Management Oversight

• Coordinate and monitor asset lifecycle activities including acquisition, inventory, transfer, tracking, and disposal.
• Ensure compliance with document control policies and regulatory standards
• Review reporting, audits, and system integrity
• Verify asset documentation and ensure transactions are completed accurately and in accordance with established procedures.
• Assist in ensuring secure records storage, retention, and destruction protocols
• Assist with ensuring annual PI chargebacks are processed

Research Equipment & Operations

• Supervise daily operations related to equipment monitoring systems.
• Oversee the execution of preventative maintenance activities and address operational issues as they arise.
• Monitor adherence to temperature-controlled storage requirements and established operational procedures.
• Coordinate vendor services, repairs, and maintenance activities, providing input on equipment replacement and capital requests.
• Identify operational risks and implement corrective actions within established guidelines to support business continuity.
• Oversee the annual PI chargeback process to ensure accuracy, completeness, and timely processing.

Process Improvement & Compliance

• Evaluate operational processes and implement workflow improvements to increase efficiency and effectiveness.
• Promote adherence to institutional policies, departmental procedures, and regulatory requirements through ongoing monitoring and staff guidance.
• Lead assigned audit and quality control activities, ensuring timely follow-up on identified issues and corrective actions.
• Ensure the accuracy and completeness of operational documentation, records, and reporting.

Project Coordination, Reporting, & Budgeting

• Supervise the execution of departmental projects and initiatives in partnership with the Assistant Project Manager.
• Review project status reports, metrics, and dashboards to monitor performance and support informed decision-making.
• Coordinate resources and workflow to facilitate the timely completion of assigned deliverables.
• Provide project and operational updates to departmental leadership and participate in presentations to executive stakeholders as needed.

QUALIFICATIONS

• Bachelor's degree in business administration, Project Management, Healthcare Administration, Facilities Management, or a related field required.
• Preferred master's degree in business administration, Project Management, Healthcare Administration, Facilities Management, or a related field required.
• Successful completion of a Facilities Management Course must provide a copy of the certificate indicating a minimum of 30 hours within the last 12 months.

Experience

• Two to three years of experience in facilities operations, asset management, or a biomedical/research environment
• Two to three years of supervisory, lead, or team coordination experience with responsibility for daily operations and staff oversight

Please ensure your application is complete and signed; incomplete submissions will not be considered.

Background and Health Clearance Required

Equal Opportunity Employer/Affirmative Action/Drug-Free Workplace