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Support Services Coordinator - Blue Ash OH Full-Time

CareStar

Cincinnati, OH

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JOB DETAILS
SKILLS
Administrative Skills, Call Volume, Case Management, Change Management, Communication Skills, Community Programs, Community and Social Services, Customer Support/Service, Data Entry, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare, High School Diploma, Home Care, Interpersonal Skills, Long-Term Care, Maintain Compliance, Medicaid, Medical Terminology, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Regulations, Social Work, Writing Skills
LOCATION
Cincinnati, OH
POSTED
2 days ago
Support Services Coordinator - Hamilton County

Company: CareStar, Inc.
Location: Hamilton Co. OH
Job Type: Full-Time | Office-Based
Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking Support Services Coordinator to join our Support Services department. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Support Services Coordinator, you'll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You'll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

Key Responsibilities

  • Completes calls to assess eligibility of participants according to program-specific criteria and timeframes. Refers non-eligible participants to appropriate community resources.
  • Explains criteria and application process for applicable waiver programs, Medicaid Services and other community programs to callers in need of services.
  • Adheres to all HIPAA (Health Insurance Portability and Accountability Act) regulations to ensure confidentiality of both consumer and employee information.
  • Sends documents to consumers, home care team members, and callers with 100% accuracy to ensure HIPAA compliance; this includes all clinical documentation, waiver applications and instructions.
  • Investigates returned documents for correct addresses; updates consumer database and/or notifies case manager of needed changes or inability to obtain correct information; notifies provider management of changes needed in the provider database.
  • Emails accurate, complete information from callers to company employees as needed; accurately documents all calls in company electronic Caller Log per protocol.
  • Participates in, and occasionally leads, cross-training efforts to ensure adequate coverage for all administrative services tasks.
Minimum Qualifications
  • High School Graduate or GED equivalent, with knowledge of medical terminology.
  • At least one (1) year of experience in telephone customer service (multi-line, high call volume) and data entry preferred.
  • Ability to provide excellent customer service, including effective interpersonal, verbal and written communication skills, independently and as part of a team
Why Join CareStar?
  • Remote flexibility with meaningful community engagement
  • Competitive salary based on experience and education
  • Comprehensive benefits: Medical, dental, vision, life insurance
  • 401(k) with a generous company match
  • Paid time off + 10 paid holidays
  • Employee Stock Ownership Plan (ESOP) - become a part-owner in the company
  • Supportive, mission-driven culture focused on improving lives


Apply Today

Ready to make a difference? Visit to apply and learn more about joining our team.

Department Administrative Services Locations Hamilton County

About the Company

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CareStar

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