JOB TITLE: Support Services Project Manager/Specialist

Scope of Services

The scope of the proposed services will include the following:

• Creation of project documentation.

• Process monitoring.

• Conducting cost/benefit analysis.

• Documentation of specifications and requirements tracking.

• Providing day-to-day support for ongoing processes.

• Providing ongoing evaluation and improvements for processes and working in needed areas to provide support services based on the agency s workload demands.

Mandatory Expertise and/or Relevant Experience

The applicant must have expertise and/or relevant experience in the following areas:

• The applicant should have at least five (5) years of experience with Trimble Unity Construct (formerly eBuilder).

• The applicant should have experience creating new user accounts with the appropriate permissions and performing account maintenance within the Trimble platform.

• The applicant should have experience providing general user support for Trimble Unity Construct (formerly eBuilder).

• The applicant should have experience with project administration for Trimble Unity Construct (formerly eBuilder).

• The applicant should have experience creating and maintaining training materials for Trimble Unity Construct (formerly eBuilder). This includes providing basic new-user training, workflow training, administration training, as well as training on new features and process design.

• The applicant should have experience providing guidance on leveraging best practices, conducting design sessions, and documenting requirements for new process rollouts for Trimble Unity Construct (formerly eBuilder). The applicant shall serve as the lead for process testing.

• The applicant should have experience evaluating the use of cost management and leveraging best practices in cost management using the Trimble platform.

• The applicant should provide reporting assistance and report cleanup, as well as create reports, report subscriptions, and dashboards for Trimble Unity Construct (formerly eBuilder).

***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology.***