Support Technician III

Support Technician III

Salary

$32.53 - $42.29 Hourly

Location

City Hall, 220 S. 1st St., Broken Arrow, OK

Job Type

Full-Time Hourly

Location (Dep/Div)

Information Technology

Munis Job Class

SPECIALIST

Opening Date

10/29/2026

Closing Date

Continuous

FLSA

Non-Exempt

Bargaining Unit

GEN

• Description
• Benefits
• Questions

Job Description

Location: 1200 Information Technology

Pay Grade: A14

FLSA Status: Non-exempt

Under general supervision, provides technical assistance for users, installs, and maintains computer software and systems, provides configuration and guidance for Help Desk Technicians.

• This position performs duties deemed to be "safety sensitive" and is therefore subjected to random drug testing under the City's policies*

Essential Job Functions

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software applications.
• Answers help desk phone calls and emails.
• Assist end-users with hardware and software problems.
• Receives assets, moves equipment within and/or between facilities, executes equipment replacement activities.
• Updates the asset management system to reflect work performed.
• Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by vendor maintenance agreements.
• Coordinates timely repair of PC equipment covered by maintenance agreements.
• Participates in the on-call rotation for after hours and weekend support.
• Provides IT support at Council meetings on a rotating basis.
• Trains and orients users on use of hardware and software.
• Assists with installing local area network cabling systems and equipment such as network interface cards, hubs, and switches.
• Terminates, tests, and repairs network cabling throughout city buildings and facilities.
• Configures, installs, tests, repairs an updates Windows operating system images for city desktop and laptop PC environment.
• Provides set-up and take-down of projectors and laptops at special meetings.
• Performs other duties as assigned.

Minimum Education and Experience

Must possess a bachelors degree in Information Technology, or related field, and a minimum of one (1) year of IT Help Desk or related work experience OR a minimum of five (5) years of IT Help Desk or related work experience, or an equivalent combination of education, training, and experience relevant to the position. Possession of or ability to readily obtain a valid Oklahoma Class D Drivers License.

Physical Requirements

Tasks involve the ability to exert moderate physical effort in medium work, typically involving some combination of balancing, climbing, crawling, crouching, feeling, fingering, handling, hearing, kneeling, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, walking and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

An offer of employment is contingent on the verification of credentials and other information required by the City of Broken Arrow policies, including the successful completion of a background check and drug/physical screening.

City of Broken Arrow is an Equal Opportunity Employer and values diversity at all levels of the workforce. Employment selection and related decisions are made without regard to sex, sexual orientation, gender identity, race, age, disability, religion, national origin, ethnicity, color, genetic information, marital status, or any other protected class. Broken Arrow is committed to reasonable accommodation, and a smoke free/drug free workplace.

2026 COBA Benefit Guide

This document is intended to give an overview of benefits offered to full-time, non-union City employees.

Benefit coverage begins on the first of the month following 30 days of employment

Retirement

• The City offers a 401(a) defined contribution retirement plan through the Oklahoma Municipal Retirement Fund (OMRF). The City contributes 10% of the employees' earnings into the plan. Employees become 20% vested after three years and vesting increases 20% for each additional year of service until 100% vesting is achieved at seven years. Employees may elect to contribute an additional amount.
• The City also offers access to a 457 retirement plan, both traditional and Roth, through Mission Square retirement.

Preferred Providers

Through our preferred providers, the City is pleased to offer anyone on the health plan access to medical services at no additional cost.

• Clinic: Anyone on the City's medical plan can access the Remedy Health clinics, including their on-site pharmacies, labs and imaging services at no cost.
• ZERO Card: Zero offers a wide range of services that may be ordered by your doctor, including labs, imaging, colonoscopies, orthopedic surgery, sleep studies, physical therapy and more- all at no cost to the employee.

Paid Leave

• Vacation: One week of vacation is available after six months of employment. Thereafter, vacation is accrued monthly according to year of service.

Procedure: Vacation leave cannot exceed the actual accrued number of hours earned by the employee. Holidays and other non-scheduled workdays shall not be computed in vacation leave expenditure. Each department establishes its own vacation scheduling procedures. Vacation cannot be used as the last day of employment.

• Holidays: Twelve paid holidays, plus one floating holiday each year.
• Sick: Eight hours per month up to maximum of 1,040 hours (130 working days).

Other City-paid benefits

• Life Insurance & Long-Term Disability - The City pays the entire premium for a term life insurance policy, as well as a long-term disability benefit that replaces part of your salary if you become unable to work for several months. The life insurance is equal to the employee's annual salary.
• Employee Assistance Program- Through Community Care EAP, City employees and their families can call for help with a variety of personal, professional, mental health, substance abuse and financial concerns. Three free visits are offered each year, with a reference for ongoing support if needed.
• Virta-Diabetes Reversal Program- This program is free to diabetic and pre-diabetic employees and spouses who are enrolled in the health plan. Virta's powerful program is shown to reverse Type 2 diabetes with coaching and nutrition management, leading to better health and reduced use of medication.

Voluntary Supplemental Benefits

Additionally, all City employees may take advantage of reduced-cost and/or pre-tax access to the following voluntary benefits

• Flexible Spending Account (FSA)
• Dependent Care Account
• Accident Insurance
• Short-Term Disability Insurance
• Critical Illness/Cancer Insurance
• Genesis gym membership
• Crunch Fitness gym membership
• Pre-paid legal services
• IDShield membership
• No cost LifeBalance program, access to local and nation-wide discounts of participating online businesses

01

Describe a specific situation in which you provided technical support to a frustrated or dissatisfied customer. What was the situation, how did you handle it, and what was the outcome?

02

Describe one of the most challenging technical issues you have personally troubleshot and resolved in a helpdesk or desktop support environment. Explain the issue, your approach to troubleshooting, and the outcome.

03

Describe a time when you were responsible for managing multiple support requests, projects, or competing priorities. How did you approach the situation, and what was the outcome?

04

Provide an example of a time when you had to explain a technical issue, system change, or troubleshooting procedure to someone with limited technical knowledge. Describe the situation, your approach, and the outcome.

05

Describe a specific situation in which you took initiative to address a technical issue, improve a process, or resolve a problem beyond your routine responsibilities. What prompted you to take action, what did you do, and what was the outcome?

Required Question

Employer City of Broken Arrow

Address 220 S 1st St

Broken Arrow, Oklahoma, 74012

Phone 918-259-2400 x 5392

Website http://www.brokenarrowok.gov