Support Technician - LD

Support Technician - LD

Salary

$42,016.00 - $70,391.46 Annually

Location

810 Union Street, Norfolk, VA

Job Type

Unclassified

Job Number

14343

Department

City Attorney

Opening Date

08/24/2026

Closing Date

9/8/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The City Attorneys Office is seeking a Support Technician to perform clerical duties and provide general office support and assistance for its attorneys and other personnel. The Support Technician will be responsible for delivering and picking up documents, maintaining and updating records, preparing reports, processing contracts and routine legal documents, maintaining and updating library resources, receiving and processing payments and handling other financial transactions, handling and processing legal correspondence, mail, and other documents, opening and closing files, assisting with file management (including entering data, maintaining and utilizing databases, and copying and scanning documents), answering and directing telephone inquiries, addressing or forwarding issues presented by visitors and callers, and generally providing assistance and support as needed. Work will also include gathering information for administrative proceedings, personal injury incidents, and property damage claims and preparing documents and reports related to the administrative proceedings and claims, all under attorney supervision.

The City Attorney's Office represents the City, the School Board, the Norfolk Employee's Retirement System, and other boards and commissions in legal matters. The City Attorney's Office defends its clients in all litigation, files suits on behalf of its clients, prepares sound legislation for consideration by City Council, provides impartial advice, prepares contracts, ordinances and provides other legal services as necessary.

Department Hiring Salary Range: $42,262.08 - $70,609.37

Essential Functions

Essential functions include but are not limited to:

• Performs courier/messenger services for the office. Assists with internal document management, including data entry and use of office equipment, including copiers and scanners.
• Gathers, reviews, and coordinates information for administrative proceedings and/or personal injury and property damage claims, under supervision of an attorney. Prepares reports and related documents.
• Performs financial duties by maintaining and entering contracts into log, tracking overdue contracts and logging deposits, matching checks with invoices, matching invoices to requisitions, processing payments, contacting vendors regarding invoices or credits, processing transactions and billings, processing time sheets and payroll, verifying payments received, and recording account transactions.
• Performs clerical duties by greeting visitors, scheduling appointments and meetings, coordinating travel arrangements, maintaining and retrieving files, distributing calendars and work schedules, maintaining and ordering office supplies, notifying other agencies of information, answering and directing phone calls and resolving issues, entering data into the computer, researching contracts and work orders, processing various plans, keeping various logs of information, preparing various reports, utilizing and maintaining databases, preparing correspondence and reports, picking up and delivering documents, typing legal correspondence and documents, researching documents as requested, processing incoming mail, processing paperwork, and completing paperwork.
• Answers and directs telephone inquiries, enters data into office databases and systems, conducts research as requested. Processes paperwork, maintains files, prepares documents and correspondence, compiles reports, sorts and distributes mail, orders office supplies.
• Performs other duties as assigned.

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

One year of general office work experience. A bachelors degree or above may substitute work experience (as approved by the department).

Additional Information & Requirements

Working Hours: Monday - Friday 8:30am - 5:00pm /40 hours per week

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Please acknowledge receipt of the following information: - This position is Unclassified and serves at the will of the City Attorney.

• I acknowledge receipt of the information above

03

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

04

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

05

Please select the highest level of education you have completed.

• High School Diploma/GED
• Some College (6 months or more)
• Vocational/Technical Degree
• Associates Degree
• Bachelors Degree
• Masters Degree or higher

06

Please indicate which Microsoft Office products you use proficiently.

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Teams
• One Drive
• None of the above

07

Please list any other legal or office focused software programs with which you are familiar and describe your level of proficiency. Examples may include: Laserfiche, PeopleSoft, Westlaw, Westlaw Knowledge Managers, Lexis, Everlaw, Axon, Evidence.com, JustFOIA, DocuSign, Granicus, CareMC, litigation case management programs, file management programs, and document management programs.

08

Do you have any experience working in a law firm or law department?

• Yes
• No

09

If you answered "yes" to the question above, please provide the number of years of experience and describe your experience.

10

How many years of general office work experience do you possess?

• No experience
• Less than one (1) year of experience
• 1-2 years of experience
• 3-4 years of experience
• More than five (5) years of experience

11

Please describe your general office work experience.

12

Have you received any post-education training related to legal or paralegal studies?

• Yes
• No

13

If you answered "yes" to the question above, please describe any post-education training you have received.

14

Do you have a valid drivers license?

• Yes
• No

15

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

16

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk