Job Description
Job Description
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Job Title: SUPV III CUSTOMER SERVICE
Posting Start Date: 7/31/26
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:
Job Overview
Oversees daily activities of a customer service team.
Job Requirements
- Supervising customer service representatives and organizing work schedules and work activities.
- Providing daily guidance to customer service representatives to ensure customer service is delivered in a timely, efficient and knowledgeable manner.
- Identifying system and workflow improvements to enhance the team's efficiency.
- Establishing customer service work processes and standards in line with organizational customer service initiatives and goals.
What your background should look like
Generally requires Bachelors degree in appropriate field with a minimum of 5 years of progressively responsible professional level experience; Masters degree or higher or local equivalent may be preferred at this level
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Job Locations:
Posting City: SHANGHAI
Job Country: China
Travel Required: Less than 10%
Requisition ID: 155994
Workplace Type: Onsite
External Careers Page: Customer Service
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Numbers & Facts
| Location | Mansfield, OH |
| Industry | Electronics, Components, and Semiconductor Mfg |
| Company Size | 10,000 employees or more |
| Year Founded | 2007 |
| Website | http://www.te.com/usa-en/home.html |
About Company
TE Connectivity is an industry leader with an entrepreneurial spirit, fueled by innovation and collaboration. Our emphasis on forward thinking has attracted the brightest industry minds, allowing them to thrive and create breakthrough solutions that deliver a competitive advantage to our customers.
TE Connectivity is a global, $12.1 billion company that designs and manufactures over 500,000 products that connect and protect the flow of power and data inside the products that touch every aspect of our lives. Our nearly 90,000 employees partner with customers in virtually every industry—from consumer electronics, energy and healthcare, to automotive, aerospace and communication networks—enabling smarter, faster, better technologies to connect products to possibilities.
Skills
- Customer Service Managementunmatched
- Customer Support/Serviceunmatched
- Diversityunmatched
- Time Managementunmatched
- Willing to Travelunmatched
- Workflow Analysisunmatched
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