Laser Eye Institute is Michigan's largest LASIK and SMILE vision correction center. We are seeking an experienced Surgery Counselor to guide patients through one of the most important decisions of their lives.
This is not a traditional medical receptionist or scheduling position. We are looking for someone with a proven background in elective procedure sales, such as plastic surgery, cosmetic surgery, aesthetics, medical spa services, or other high-value cash-pay healthcare procedures.
The ideal candidate is confident discussing treatment options, overcoming objections, building trust, and helping patients move forward with surgery while delivering an exceptional patient experience.
Responsibilities
Consult with prospective LASIK and refractive surgery patients
Build rapport and educate patients on their vision correction options
Present procedure recommendations and pricing
Guide patients through financing and payment options
Follow up with prospective patients by phone, text, and email
Address concerns and overcome barriers to scheduling
Maintain an organized sales pipeline and consistently follow up on leads
Coordinate closely with physicians and the clinical team to provide an exceptional patient experience
Consistently achieve consultation and surgery conversion goals
Requirements
2+ years of experience selling elective medical procedures or aesthetic services
Strong closing skills with a consultative sales approach
Comfortable discussing procedures ranging from several thousand dollars
Excellent communication and relationship-building skills
Ability to manage multiple patient leads while maintaining attention to detail
Highly Preferred Experience
Plastic surgery
Cosmetic surgery
Medical spa
Aesthetic medicine
Dermatology cosmetics
Fertility treatment
Dental implants
Refractive surgery or ophthalmology
Benefits
Great compensation, competitive base salary plus performance-based incentive opportunities.
Opportunity for career growth both professionally and personally