Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Full-time Monday through Friday
Pay Range:
$21.85 - $32.80Job Description Summary:
Schedules surgeries and special equipment needs, and processes patient charges. Assists in maintaining efficient flow of the Operating Room (OR) schedule and communicates all pertinent information to appropriate parties.
What you will do:
Our team supports the coordination of surgical procedures for our surgeons and patients, ensuring patients high quality service as they take the next steps in their care plan. Schedulers will navigate patients through surgeon and OR access, provide pre-operative instructions and checklists, and answer any follow-up questions between scheduling and date of surgery. We partner with our Hospital OR and Pre-Admission teams, Primary Care teams and Pre-Authorization, etc. to ensure all necessary orders, steps and needs are met. We also serve as liaison between Pre-Auth team and our surgeons or patients to address any follow-up inquiries from the Ins Co, as well as reporting back.
We’re Looking For:
High School Diploma or GED required.
Typically requires 1 year of experience in a health care setting performing customer service functions that may include experience in scheduling, registration, insurance authorization and/or patient billing.
We are looking for individuals who are hard-working, independent, accountable, compassionate, and dedicated to quality patient experience and support for our surgeons’ practices.
Ideally, our candidates would have experience within Epic, Microsoft systems such as Outlook (both email and calendar management), Word, Excel, etc.
Additionally, we are looking for reliable and responsible candidates with much patient/customer service experience.
Communication and Clarity of documentation, as well as critical thinking skills are essential.
Schedule:
Monday through Friday
8:30am-5pm
Homesite: Oak Creek and 84 South Clinics 2-3x/week
Occasional travel to other area locations to meet with team
As a Surgery Scheduler, you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
Coordinate scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments as necessary (i.e., X-ray, MRI, CT, etc.). Coordinates and communicates changes to existing schedule with appropriate departments/staff and make adjustments to ensure maximum utilization of rooms and equipment.
Schedule next day and beyond surgical procedures. Maintains and updates surgery assignments. Prints and distributes future OR schedules to all appropriate areas. Notifies providers with schedule changes and additions.
Obtains necessary lab work, x-rays, H&P (History & Physical) as applicable.
Process patient charges and calculate based on procedure type, length of procedure, and supplies used. Review revenue to ensure charges are entered for every patient. Runs reports and verifies correct entry of codes and updates charges if errors are made.
Answer, screen, triage, prioritize, and determine urgency of incoming calls. Act as a resource to providers, staff, patients and families.
Operate and troubleshoot office equipment, arrange for maintenance repairs as necessary. May maintain inventory of office supplies, and complete and submit supply orders to replenish stock.
About This Location:
At Aurora Ambulatory Surgery Center - Germantown, our surgeons diagnose and treat a variety of medical conditions affecting almost any area of the body. We provide individualized treatment plans for everyone from patients considering elective surgery to those who need surgical procedures because they are critically ill or injured.
We use minimally invasive types of surgery whenever possible and are also equipped for open surgery when needed. Our street address is W180N11070 River Ln. When you need a surgery center near you, find a surgeon in Germantown, WI.
Our surgeons and staff offer pre- and post-surgery education and support to prepare you for successful surgery and recovery. After you return home, we're still available to answer your questions and support your recovery. Learn what to expect when you have surgery at Aurora Health Care
Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
Physical Requirements and Working Conditions
Must be able to sit approximately 90% of the workday.
Must be able to lift up to 10 lbs. occasionally.
Operates all equipment necessary to perform the job.
Exposed to a fast-paced, high noise-level office environment.
Ready to Take the Next Step:
Apply Now!
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.