Surgical Coordinator (33016)

General Summary / Responsibilities:

• Liaison to patients; assist with paperwork; maintain accurate patient files and databases; schedule and confirm appointments.
• Coordinate and schedule surgeries, procedures, and follow-up appointments per physician instructions and policies.
• Provide preoperative information and advise patients on surgical and financial requirements.
• Communicate with patients, physicians, clinic staff, ambulatory surgical centers, and outside facilities.
• Coordinate processes and timing to meet physician and facility requirements.
• Obtain surgery authorizations from insurance companies.
• Submit clinical and financial information to facilities, ensuring proper medical records release.
• Answer and screen phone calls courteously; record messages.
• Collect patient pre-payments as directed.
• Inform patients of unpaid balances before procedures.
• Review financial and clinical paperwork for completeness before scheduled procedures.
• Maintain confidential patient files and records.
• Follow up with prospective, current, and past patients.
• Ensure a positive patient experience in-office and over the phone.
• Perform other related duties as assigned.

Performance Requirements:

Knowledge:

• Medical practice protocols for scheduling and patient demographics
• EMR systems
• Medical terminology
• Insurance practices, CPT, and ICD-10 coding
• Grammar, spelling, and punctuation for documentation
• Customer service principles and techniques

Skills / Abilities:

• Self-starter with minimal supervision
• Effective communication with patients and providers
• Multitasking in a fast-paced environment
• Analytical and responsive decision-making
• Use of multi-line phone systems
• Clear and concise verbal communication
• Strong organizational and time management skills
• Excellent interpersonal and problem-solving skills
• Professional and positive demeanor
• Basic computer skills
• Teamwork and flexibility
• Confidence in presenting pricing and financing
• Urology experience (preferred)
• Surgical scheduling experience (required)
• Bilingual in Spanish (preferred)

Experience:

• 1 year of surgical scheduling (Required)
• 2-3 years of medical office experience (Required)
• Experience in a fast-paced, high-volume office (Preferred)

Education:

• High school diploma or GED (Required)