Surgical Scheduler - Cayuga Orthopedics

About Cayuga Health
Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.

Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.

Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong.  At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.

We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.

Learn more at www.cayugahealth.org.

Summary: Surgical Scheduler is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Roles and Responsibilities:

• Schedule and coordinate all surgical procedures, ensuring necessary materials are prepared, and manage pre-clearances and prior authorizations for surgeries.
• Support PSRs by assisting with patient check-ins and check-outs, verifying/updating demographics, scanning insurance cards, and collecting co-pays or outstanding balances.
• Review and confirm all H&Ps and surgical documents for the week to ensure completeness and signatures.
• Handle additional scheduling for labs, x-rays, procedures, and testing, as well as insurance referrals and pre-authorizations.
• Answer and triage incoming calls, take messages, and confirm appointments, including handling patient questionnaires and appointment reminders.
• Check out patients, print CVS, perform daily cash-out, and prepare bank deposits.
• Update patient status in Medent, including appointment confirmations, and manage provider meeting schedules.
• Ensure accurate placement of new and returning patients according to protocol, maintain provider templates, and manage answering service transitions.

Required Skills and Experience:

• High School diploma or equivalent
• Strong customer service and problem-solving skills with the ability to think through solutions.
• Excellent time management and prioritization abilities to handle tasks efficiently.
• Proficient computer skills, including experience with Medent and Microsoft Office.
• Flexibility to assist other departments when needed, especially in case of staff shortages.
• Additional duties and responsibilities may be assigned to support overall operations.

Preferred Skills and Experience:

• Previous medical office experience preferred
• College level training/education in a healthcare support field preferred
• Previous EMR use/training helpful and preferred

Physical Requirements:

• Sitting-- 90%
• Standing-- 10%
• Reaching-- 50%
• Bending-- 20%
• Lifting-- must be able to lift 25 lb

Location and Travel Requirements:

• Onsite: 16 Brentwood Dr St A. Ithaca, NY. 14850
• Shift: Monday - Friday; 8:00am - 4:30pm

Pay Range Disclosure:

• Standard Rate of $20.50 - $26.00 per hour plus benefits

Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. 

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace.  We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at

talentacquisition@cayugahealth.org