Surgical Scheduler

St. Mary’s Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary’s Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary’s Healthcare has also been named a 2025 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Job Requisition: SURGI001630

Employment Type: Full-Time 

Shift: Days

Hours Per Week: 40 hours/week  

Location: Johnstown Office

Hiring Range: $19.30- $25.83

Below are the shift differentials based on eligible shifts worked:

• Weekday evening shift - additional 10%
• Weekday night shift - additional 15%
• Weekend day shift - additional 10%
• Weekend evening & night shifts - additional 21%

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

• Coordinate surgical schedules with physician schedules. Assists in rescheduling patients and ensuring timely follow-up.

• Ensure all necessary paperwork such as consent forms are complete and in the patient’s chart. Schedule and ensure completion and clearance of all required tests prior to surgery. Provide patients with thorough information and instructions to prepare them for surgery.

• Review patients’ insurance information and coordinate with insurance companies to obtain pre-authorization. Respond to insurance company requests for information in a timely manner.

• Ensure all appropriate documentation is included in the patient’s chart, is accurate and follows institutional standards.

• Maintain proper etiquette when interacting with customers, including patients, their families/advocates, other St. Mary’s employees and insurance company representatives.

• Assist with office functions such as referrals, medical records and billing as needed and available. 

Additional Responsibilities:

• Other duties as assigned.

Minimum Qualifications Education, Training & Experience:

•  High school diploma/GED required. Strong knowledge of medical terminology, ICD and CPT codes required.
• Minimum of 3 years of healthcare experience in a physician practice preferred.

Required Skills and Attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job. 
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills
•  Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Demonstrates flexibility
• Takes initiative
• Able to work in a fast-paced environment
• Embraces new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel).  Strong organizational skills.
• Effective interpersonal skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Ability to work as part of a team and independently.
• Must be able to demonstrate effective and appropriate written and oral communication skills.
• Must be able to speak, read, write and follow instructions in English.