Surveillance Officer

Job Summary

The Surveillance Officer is responsible for protecting the integrity of gaming operations, safeguarding company assets, and ensuring the safety of guests and employees through continuous monitoring of surveillance systems. This position requires a high level of attention to detail, strict confidentiality, and compliance with all gaming regulations, company policies, and Surveillance Standard Operating Procedures.

Key Responsibilities

Monitor all property activities using surveillance camera systems to detect violations, suspicious behavior, theft, fraud, and other criminal activity

Safeguard company assets and gaming integrity through proactive and reactive surveillance review

Observe and document incidents involving guests, employees, or the facility

Generate accurate, timely, and detailed written reports related to surveillance incidents and investigations

Preserve and export video evidence in accordance with policy and regulatory requirements

Respond to requests from Security, Management, or Regulatory agencies

Assist with investigations related to internal and external incidents

Maintain strict confidentiality of surveillance operations and information

Ensure compliance with state and federal gaming regulations

Identify trends, risks, or procedural weaknesses and report findings to management

Conduct scheduled, random, and targeted surveillance audits as directed

Maintain working knowledge of Surveillance Standard Operating Procedures

Communicate effectively with Security and Management during incidents or emergencies

Perform additional duties as assigned by the Surveillance Manager or Director

Skills and Abilities

Exceptional attention to detail and strong observational skills

Ability to concentrate for extended periods while monitoring multiple video feeds

Strong written communication skills, particularly for detailed report writing

Ability to maintain confidentiality and demonstrate high ethical standards

Ability to recognize suspicious behavior and regulatory violations

Strong analytical and problem-solving skills

Ability to work independently with minimal supervision

Professional judgment and decision-making skills

Basic computer proficiency and ability to operate surveillance software

Ability to remain calm and focused under pressure

Education and Experience

High school diploma or GED required

Prior surveillance, security, casino gaming, law enforcement, or investigative experience preferred

Knowledge of gaming regulations strongly preferred

Experience with CCTV or digital surveillance systems preferred

Must be able to obtain and maintain required gaming licenses

Physical Requirements

Ability to sit for extended periods while monitoring surveillance systems

Ability to visually observe multiple screens for long durations

Ability to work in a low-light environment

Ability to hear and communicate clearly via radio and telephone

Ability to respond promptly to incidents when required

Schedule Requirements

Must be available to work nights, weekends, holidays, and rotating shifts