Some of the most important work at Nemacolin happens behind the scenes. As a Surveillance Operator, you will help protect guests, associates, assets, and resort operations through proactive monitoring, observation, investigation support, and real-time situational awareness. Working closely with the Security Team, you will use technology, critical thinking, and sound judgment to identify concerns, document incidents, support investigations, and help maintain a safe and secure environment across the resort. This role offers an opportunity to develop expertise in surveillance operations, security systems, investigations, and resort protection services while contributing to the overall safety and success of the resort.
Swing Shift
Swing shift schedules may include 6:00 a.m. to 2:30 p.m. or 2:00 p.m. to 10:30 p.m., or 10:00 p.m. to 6:30 a.m based on operational needs and business demands.
Overnight Shift
Overnight shift hours are 10:00 p.m. to 6:30 a.m. Associates working the overnight shift will receive a $1.00 per hour shift differential.
What You Will Create
- A safer resort environment by proactively monitoring surveillance systems, observing activity across the property, and identifying potential safety, security, operational, or policy concerns before they escalate
- Greater protection of guests, associates, assets, and facilities through continuous camera surveillance, situational awareness, and timely communication with the Security Team and resort leadership when appropriate
- Accurate and reliable incident documentation by recording observations, maintaining reports, preserving information, and supporting investigations involving accidents, incidents, theft, vandalism, or other security-related matters
- Timely response to developing situations by following established emergency procedures, communicating critical information, and supporting coordinated responses to incidents and operational concerns
- Enhanced fire and life-safety awareness through monitoring, observation, hazard identification, and prompt reporting of suspicious activity, unsafe conditions, or developing risks
- Strong collaboration between the Surveillance and Security Teams, resort leadership, and approved external partners through clear communication, professionalism, and attention to detail
- Operational accountability by supporting investigations, maintaining confidentiality, protecting sensitive information, and following established departmental policies and procedures
What You Can Expect
- A behind-the-scenes security role where observation, awareness, and attention to detail play a critical role in protecting the resort, its people, and its assets
- Daily collaboration with the Security Team, resort leadership, and other departments to support safety, investigations, incident response, and operational awareness
- Responsibility for monitoring surveillance systems, documenting observations, reviewing incidents, and communicating relevant information through established channels
- Exposure to a variety of situations ranging from routine monitoring and policy compliance to investigations, emergency response support, and incident review
- A technology-focused environment requiring concentration, sound judgment, confidentiality, and the ability to remain attentive for extended periods of time
- Flexible scheduling that may include days, evenings, overnight shifts, weekends, holidays, and peak resort periods
- Opportunities to strengthen expertise in surveillance operations, investigations, security systems, incident documentation, and resort protection services while building a career within the Security Team
What You Bring
- Strong observational skills and the ability to recognize unusual activity, changing conditions, and potential security concerns
- Sound judgment and critical-thinking skills when evaluating information and determining appropriate responses
- Professional discretion and integrity when handling confidential information, investigations, and sensitive operational matters
- Strong written and verbal communication skills with the ability to document information accurately and communicate effectively with associates, leaders, and security personnel
- Exceptional attention to detail, organization, and follow-through when monitoring activity and maintaining records
- Composure and professionalism in stressful, time-sensitive, or emergency situations
- A collaborative mindset and willingness to support the broader Security Team in achieving shared safety and protection goals
- Adaptability, reliability, and personal accountability in a dynamic hospitality environment
Qualifications
- High school diploma or equivalent required
- Previous security, surveillance, investigations, law enforcement, military, emergency services, hospitality security, or related experience preferred
- Strong computer, email, and technology skills, with the ability to learn and effectively use surveillance and security-related systems
- Ability to communicate effectively and professionally in English, both verbally and in writing
- Ability to maintain accurate reports, records, and incident documentation
- Ability to remain focused and attentive while sitting and/or standing for extended periods, including up to eight hours at a time
- Ability to work effectively in stressful situations and respond appropriately to changing operational needs
- Ability to work a flexible schedule, including evenings, overnight shifts, weekends, holidays, and peak resort periods
- Ability to successfully complete the resort-provided hospitality security officer certification program within 60 days of hire
- Ability to maintain confidentiality and exercise discretion when handling sensitive information and investigations
Additional Information
This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and resort.
Begin a Meaningful Career at Nemacolin
At Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.
Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.
Growth & Development
- Paid training and structured onboarding
- Hands-on learning and cross-department opportunities
- Clear pathways for advancement and internal promotion
- Recognition through individual and team honors
Benefits & Everyday Perks
- Competitive hourly wages and attractive 401(k) program
- Medical, dental, and vision coverage for eligible associates
- Paid time off and holiday compensation
- Discounted associate meals and uniform services
- Savings across resort dining, retail, spa, and activities
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.
Bring your passion. Grow your career. Create Real Life Magic.
About Nemacolin
A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.
Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.
Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.
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