Surveillance Shift Manager

Job Description:

Oversees the shift during surveillance operation.  Protects the assets of the gaming property, patrons and employees. Oversees day-to-day Surveillance operations to ensure that all rules and regulations are being followed.  Maintains confidentiality of all privileged information.

Core Responsibilities:

• Act as the department representative in the absence of the Surveillance Manager and/or Director.
• Oversees Surveillance team and improves staff effectiveness by counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
• Implements and participates in staff development and training programs.
• Completes and conducts disciplinary actions
• Must have working knowledge and be able to utilize the Gaming data systems that are available to Surveillance.
• Reports immediately, in writing, all Surveillance video equipment malfunctions and/or gaming irregularities as noted during working hours to the Surveillance Manager / Director as per stablished protocol.
• Assists with Weekly and Monthly Surveillance reports.
• Maintains familiarity with current Gaming Regulations, Policies and Procedures.
• Adheres to and enforces all Company Personnel Policies and Procedures and Department Standard Operating Procedures.
• Provide Surveillance of Gaming Operations for the purpose of identifying procedural violations and illegal activity.
• Ensures compliance with State and Federal Law, New York State Video Lottery Regulations, Internal Controls, Policies and Procedures - identifies and reports any such violations in accordance with established protocol.
• May participate in any internal or external investigations conducted by Suffolk Off-Track Betting, or authorized Law Enforcement Agency.
• Reviews, prepares and submits reports and documentation pertaining to Surveillance operations.
• Maintains data files on suspect activity, criminal activities, medical incidents, procedural infractions, etc. according to established protocol.
• Work with all other Surveillance Shift Managers in making sure staffing levels are adequate for days and shifts as required to maintain compliance.
• Use of audio/video equipment to observe business operations.
• Comply with confidentiality regulations regarding all Surveillance information including, but not limited to camera coverage, investigations and proprietary material.
• Verify and account for Surveillance records, reports and camera views.
• Maintain current knowledge of camera locations and viewing angles.
• Monitor Gaming facility intrusion and panic alarms.
• Report promptly all camera and equipment deficiencies.
• Must be a role model for all staff and lead by example.
• Other duties as assigned

Qualifications/Requirements:

• High School diploma or equivalent required.
• Minimum 3 years’ surveillance experience.

• Minimum 3 years’ supervisory experience.
• Intermediate computer skills; including Microsoft Word, Excel and Outlook.
• Must be able to obtain a New York State Gaming License.

Other:

• Weekends, Holidays, swing shift, grave shift work may be required.

Benefits and Perks

• Medical
• Dental
• Vision
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Life Insurance
• Aflac
• Pension
• Deferred Comp
• PTO
• Employee Discount Program and more….