Careerscape is supporting a client opening for a Remote Entry-Level Survey Support Specialist. This role is responsible for assisting with survey administration, responding to participant inquiries, maintaining survey records, monitoring responses, and supporting research and data collection activities.
The Survey Support Specialist will work with research teams, project coordinators, and survey participants to ensure surveys are distributed correctly, responses are recorded accurately, and technical or administrative issues are addressed promptly.
This is an excellent opportunity for an organized and detail-oriented individual looking to build a career in research support, data collection, customer service, and business operations.
The ideal candidate has strong communication skills, basic computer knowledge, attention to detail, and the ability to manage multiple tasks while maintaining accurate records.
Responsibilities
- Assist with survey setup, distribution, and administration
- Respond to participant questions regarding survey access and completion
- Monitor survey participation and track response rates
- Review submitted responses for completeness and potential errors
- Maintain accurate survey records, spreadsheets, and project documentation
- Enter and update survey information in databases and tracking systems
- Help troubleshoot basic survey access and technical issues
- Coordinate with research teams to resolve participant concerns
- Send survey invitations, reminders, and follow-up communications
- Verify survey links, instructions, and supporting materials before distribution
- Organize survey data and maintain confidential participant information
- Prepare basic reports on survey progress and response activity
- Identify incomplete submissions and follow up according to project guidelines
- Support quality assurance checks for survey data and documentation
- Assist with improving survey workflows and participant support processes
- Perform additional research and administrative support duties as assigned
Requirements
- High school diploma or equivalent required; additional education is an advantage
- Previous experience in customer support, research assistance, data entry, or administration is preferred
- Strong written and verbal communication skills
- Excellent attention to detail and organizational abilities
- Basic computer proficiency and familiarity with Microsoft Office or Google Workspace
- Ability to learn survey platforms and data collection tools
- Strong problem-solving and troubleshooting skills
- Ability to manage multiple tasks and meet project deadlines
- Good data entry and recordkeeping skills
- Ability to follow instructions and established research procedures
- Professional approach to participant inquiries
- Understanding of confidentiality and responsible data handling
- Ability to work independently and collaborate with a team
Benefits
- Remote work flexibility
- Competitive annual compensation
- Paid time off, holidays, and sick leave
- Medical, dental, and vision insurance, depending on the employer
- Retirement savings plan, where available
- Training and professional development opportunities
- Supportive and collaborative work environment
- Opportunities to develop research and data management skills
- Potential performance bonuses and additional benefits