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Sustaining Software Engineering Manager

Protingent
  • Kennewick, WA
  • $110,000–$145,000 Per Year
  • Instant Apply
11 days ago

Job Description

Job Title: Sustaining Software Engineering Manager

Position Description: Protingent Staffing has an exciting direct hire Sustaining Software Engineering Manager with our client located in Kennewick, WA.

Job Description:
  • Seeking a Sustaining Software Engineering Manager who will be solely focused on ensuring the highest quality and maintaining the performance and stability of our general release and Long-Term Service Release (LTSR) products.
  • This critical role leads a dedicated team of engineers focused on production stability, maintenance, bug fixes, and patch management. This role does not include new feature development.

Job Responsibilities:
  • Team Leadership & Growth: Recruit, mentor, and lead a dedicated sustaining engineering software team; establish performance metrics and operational workflows to scale the team’s capacity.
  • Escalation Leadership: Define and manage escalation paths for urgent customer-facing issues in coordination with the Support Platform teams and Product Management.
  • Reactive Work Management: Act as a collaborative filter for incoming maintenance requests, ensuring they meet defined intake criteria before team assignment.
  • Production Stability and Maintenance: Own the implementation and release (including documentation and paperwork) of critical production software bug fixes and security patches across the entire product portfolio.
  • Codebase Stewardship: Maintain a high level of technical familiarity and code quality across all product codebases (EEG, EMG, Sleep, IONM, and CadLink).
  • Regulatory Compliance: Ensure all software maintenance releases adhere to pur client’s Quality Management System (QMS) and contribute to its necessary refinements/changes.
  • Inter-team Collaboration: Partner with the Platform and Product teams to ensure fixes are integrated into the main development branch without introducing regressions.

Job Qualifications:
  • Comprehensive Knowledge: Software Team Leadership, Staff Development, and Operational Workflow Design for Sustaining Software Engineering
  • Comprehensive Knowledge: Stakeholder Communication and Management of Technical Escalation Paths (Internal and Customer-Facing)
  • Thorough Knowledge: Regulatory Compliance and Quality Management Systems (QMS) required for Medical Device Software
  • Thorough Knowledge: Advanced Troubleshooting, Debugging, and Production Bug Fix Implementation for complex software systems
  • Thorough Knowledge: Technical Proficiency in C#, SQL, and desktop software development
  • Required: Bachelor’s degree in Computer Science or related field.
  • Required: 3+ years of experience in software engineering management or a high-level technical leadership role.
  • Required: Strong background in troubleshooting complex, multi-component software systems.
  • Preferred: Experience working in a regulated environment, ideally in a medical or similar safety and/or reliability focused industry.
  • Physical Requirements And Working Conditions:
  • Positions working with our client equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested.
  • Use of computer
  • Occasional travel required (approximately 5-10%); must be able to obtain necessary travel documents, and possess a valid driver’s license and active vehicle insurance. Travel may include visits to company headquarters or customer sites, typically no more than once per quarter.
  • May be required to register with a vendor credentialing service.  As part of this process, may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at customer site. 
  • Work hours outside normal business hours may be required to meet business needs. This includes an on-call schedule with respect to support escalation to engineering.

Job Details:
  • Job Type: Direct hire
  • Salary Rate Range: $110K-$145K
  • Location: Kennewick, WA
  • Due to government contract requirements, this position is restricted to U.S. Citizens/GC Holder only.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

Numbers & Facts

LocationKennewick, WA
Salary$110,000–$145,000 Per Year

Skills

  • Aerospace and Defenseunmatched
  • Artificial Intelligence (AI)unmatched
  • Bug Tracking Softwareunmatched
  • Clean Technologiesunmatched
  • Computer Scienceunmatched
  • Contract Requirementsunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Debugging Skillsunmatched
  • Desktop PCunmatched
  • Documentationunmatched
  • Driver's Licenseunmatched
  • Electroencephalography (EEG)unmatched
  • Engineering Managementunmatched
  • Engineering Softwareunmatched
  • Government Contractsunmatched
  • Government Requirementsunmatched
  • Healthcare Softwareunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Insuranceunmatched
  • Leadershipunmatched
  • Lift/Move 50 Poundsunmatched
  • Maintain Complianceunmatched
  • Manual Dexterityunmatched
  • Medical Equipmentunmatched
  • Medical Recordsunmatched
  • Mentoringunmatched
  • Microsoft C# (C Sharp)unmatched
  • On Callunmatched
  • Performance Metricsunmatched
  • Physical Demandsunmatched
  • Presentation/Verbal Skillsunmatched
  • Product Managementunmatched
  • Quality Managementunmatched
  • Regulatory Complianceunmatched
  • SQL (Structured Query Language)unmatched
  • Security Patchesunmatched
  • Software Administrationunmatched
  • Software Designunmatched
  • Software Developmentunmatched
  • Software Engineeringunmatched
  • Software Patchesunmatched
  • Staff Developmentunmatched
  • Stewardshipunmatched
  • Team Lead/Managerunmatched
  • Team Playerunmatched
  • Technical Leadershipunmatched
  • Willing to Travelunmatched

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