Sustainment Training Analyst

Sustainment Training Analyst

Arlington, VA

Electronic Health Record Modernization - Change Management /

Full-time /

Remote

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VA EHR Modernization - EHRM SISS | Full-time | Remote

SteerBridge is a modern technology company delivering innovative, missionfocused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercialgrade capabilities that accelerate operational effectiveness and drive measurable mission success.

At the core of SteerBridge is our people-especially the veterans whose leadership, problemsolving mindset, and commitment to excellence elevate every project we support. We don't simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

Position Overview

SteerBridge is seeking a Sustainment Training Analyst to support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program. Working with our program partners and the Post Implementation Training team, this remote position coordinates the transition from EHR deployment training to ongoing sustainment. The analyst supports training readiness, release-related learning updates, stakeholder coordination, metrics, and high-quality program communications. Success requires an organized, proactive professional who can independently develop accurate deliverables and keep complex, multi-party activities moving forward.

Key Responsibilities

• Coordinate with VA stakeholders, EHR vendor training teams, site leads, and program partners to transition deployment training into sustainable post-implementation operations.
• Track sustainment training readiness, assignments, completions, open issues, risks, and action items; identify gaps and follow through on resolution.
• Prepare accurate weekly status reports, PMO updates, leadership briefings, PowerPoint presentations, meeting materials, and client-facing communications.
• Facilitate stakeholder meetings, document decisions and action items, and communicate progress, dependencies, and risks to program leadership.
• Coordinate updates to training materials and communications associated with EHR software releases, workflow changes, and program priorities.
• Support development and maintenance of SOPs, process documentation, training guidance, and transition or handoff materials.
• Collect, validate, analyze, and present training metrics and program status to support operational decisions and continuous improvement.
• Triage and track training-related inquiries, incidents, and ad hoc requests using ServiceNow or comparable tools where applicable.
• Assist program leadership with accurate information and materials for VA client requests and authorized external inquiries.
• Incorporate stakeholder feedback, manage competing deadlines, and maintain proactive communication with a distributed team.

Required Qualifications

• Bachelor's degree in business, education, information systems, healthcare administration, or a related field, or equivalent relevant professional experience.
• 3+ years of experience in training operations, IT program coordination, software implementation support, or a related analyst role.
• Experience preparing professional PowerPoint presentations, concise status reports, executive-ready summaries, and detailed written documentation.
• Experience tracking project activities, action items, risks, issues, and performance metrics, with strong attention to accuracy and deadlines.
• Ability to coordinate with government or enterprise clients, vendors, program managers, and cross-functional teams in a remote environment.
• Working knowledge of training delivery, adult learning principles, training documentation, and ongoing user support for enterprise systems.
• Proficiency with Microsoft 365 tools, including PowerPoint, Excel, Word, Outlook, and Teams.
• Strong written and verbal communication, organization, analytical problem-solving, and ability to incorporate feedback constructively.
• Experience with issue-tracking, ticketing, or service-management systems such as ServiceNow, or comparable tools.

Preferred Qualifications

• Experience supporting VA EHR Modernization, healthcare IT, electronic health record systems, or federal health programs.
• Experience supporting post-go-live training, sustainment transitions, organizational change management, or enterprise software releases.
• Background in federal consulting, PMO reporting, government stakeholder engagement, or large-scale technology modernization.
• Experience developing job aids, quick reference guides, SOPs, training plans, or other instructional support materials.
• Familiarity with learning management systems, training metrics, curriculum updates, and continuous improvement practices.
• Experience coordinating with software vendors, site-level implementation teams, and geographically distributed end users.

$72,500 - $100,000 a year

The posted compensation range reflects the scope and requirements of this position. A final offer will be determined based on the candidate's relevant experience, skills, education, certifications, and work location, along with the responsibilities of the position. Where applicable, contract requirements, wage determinations, and federal contract labor categories may also inform the offer.

SteerBridge also offers benefits that may include health and life insurance, paid time off, paid holidays, disability coverage, retirement savings, and professional development opportunities. Benefits vary by position and eligibility.

SteerBridge is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity-regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.

We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.

If you would like information about how your application is processed, please contact us.

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