SVP, Client Service Director

At Remedy Edge, we believe healthcan’twait.

The stakes are higher. The pace is faster. And hesitation costs lives.

That’swhy Remedy Edge exists—to bring urgency to health.

Urgent thinking. Urgent creativity. Urgent action.

We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people—from awareness to action, from delay to decision, from possibility to progress.

Because when health is on the line, every moment matters.

And every edge counts.

Inclusivity

Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideasemergewhen everyone is heard—and when the work reflects the real worldit’smeant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity.

Flexibility

At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge.

Who We Are

Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight intobehavior, channels, and culture, we create work thatdoesn’tjust inform—but activates. Work that accelerates decisions, advancescare, anddrives meaningful change for the brands and patients whocan’tafford to wait. 

Job Title:SVP, Client Service Director

Department: Account Services

• Lead by inspiring trust through courageous in the moment conversations

• Walk the talk and have a strategic perspective both internally and externally

• Know that you are department agnostic and be generous to hearnew ideasno matter where they come from

• Build andfacilitatea journey of learning for our teams focused on tapping into their curiosity and creating a clear career path of growth.

Client Management & Interaction 

• Seen as primary owner of Account relationship 

oEnsuring that every client has an account contact and that each client feels your presence and oversight of the account

oKey contact two-three levels above day-to-day client on a monthly/bi-monthly basis

• Solutions first leader: Act as primary agency Ambassador in managing ad hoc issues and opportunities (e.g.to deliver capabilities to new business prospect, pacify upset senior client, etc.)

• Maintain “guru” status with clients and engaged for key strategic meetings

• Be known and respected among client teams

• Lead for onboarding of all new clients, regardless of level

Agency Development 

• Solution oriented approach that creates calm and rallies teams

• Activelyseekand close large, strategic new business opportunities; convert new business into agency revenue 

• Play active role in defining, clarifying, and evolving agency short- and long-term “Go-to-Market” strategy and suite of offerings 

• Be a developer and attracter of key agency talent and primary grower of talent from within

Communication Skills 

Possess superior communication skills across the board.  

• Maintain strong, professional presence thatimmediatelyputs clients at ease and wins their confidence

• Expert presentation skill to a few key individuals or to a large client team

• Communicate complicated ideas in a manner everyone can understand

• Annually deliver course relating to leadership, clientmanagementor business communications for the benefit of more junior colleagues as discussed and outlined with President of agency

• Author periodic articles or POVs worthy of publication internally and with clients

Management 

• Continue to build on our adoption of the philosophy of the Service-Profit Chain, correlating highly engaged employees create rewarding environments

• Manage multiple account teams with flawless client retention

• Accountable for all agency teams maintaininghigh qualitydeliverables

• Ensure teams consistently follow established processes/guidelines for executing agency offerings (eg,monthlyPOV’s, etc).

• Serve as a mentor to account group taking initiative to develop trainings

• Ensure all levels of the organizationunderstandsthe client dynamics at play and is involved to ensure client love and retention.

• Key conduit to strategic team with a mindset of always show the client more – talent, work, thinking

Leadership/Teamwork 

• Manage up and vertically to ensure seamless pull-through

oKeep President abreast of all issues/opportunities arise to ensure all are on the page

oPartner across so that all can learn from the dialogue

• Responsible for evangelizing Agency’s evolving service offerings, processes, and best practices to all staff and clients

• Establish agency-wide example of interdepartmental partnership and collaboration through BRAND MOVEMENTS document development.Every team member should understand how their purpose at DDB Health plays into the“Good”we are creating via our brands

• Demonstrate strong work ethic, delegates instead of dumps, provides real-time feedback and recognition, celebrates success, excellent active listening skills, makes decisions for betterment of all,maintainsoptimistic outlook in all situations

• Works with cross agency leadership to ensure all accounts are staffed appropriately to meet client/project needs

• Act as “Champion” for all direct reports/team members and takes full responsibility for helping advance them toward promotion

• Navigate challenging client situations while keeping the team calm and motivated

Industry Knowledge/Therapeutic Expertise 

• Maintain “guru” status with clients and engaged for key strategic meetings

• Continuallydemonstrateexpertisein all aspects of strategy 

• Seen by clients and colleagues as experienced multiple therapeutic areas 

• Establish agency-wide example of ability to deliver solutions for clients

Financial Responsibility 

• Ultimate owner of groups yearly goals to Omnicom and achievement of those goals from a revenue perspective always keeping margin in mind

• Final responsibility for year-over-year account growth in alignment with established growth targets 

• Active participant in new business planning, agency capability expansions, resourcing decisions, and financial discussions

• Champion for all internal financial processes and for teams being vigilant about project budgets and agency fees. 

• Think: Need, Hours, Resources

oAlwayscomeswith a solution

oEvaluate needs for freelance resources,monitoringdepartmentutilizationand budgeted hours.

oMaintain overall accountability for on time and on budget delivery of work

The range belowrepresentsthe low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based onvarious factorsincluding but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just onecomponentof our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.