POSITION SUMMARY
This position plays a key role in ensuring efficient communication between patients, providers, and staff by managing incoming calls, routing messages, and providing excellent customer service to patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Operate multi-line phone systems to handle a high volume of incoming calls efficiently.
- Greet patients warmly, provide precise information, and direct them to the appropriate department or personnel.
- Maintain a professional demeanor while managing inquiries and resolving issues promptly.
- Perform accurate data entry of calls, messages, and related records, including call backs and patient voicemails.
- Assist with clerical duties at the front desk, including filing, scheduling appointments, and handling correspondence as assigned.
- Support dispatching needs by coordinating communication between departments or teams as required.
- Collaborate with administrative staff to improve processes and enhance overall efficiency.
EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent required.
- Proficiency in operating multi-line phone systems.
- Strong typing skills are necessary for efficient documentation and correspondence handling.
- Familiarity with electronic medical record (EMR) systems and medical terminology is preferred.
- Experience in data entry and clerical tasks is beneficial for maintaining organized records.
- Bilingual or multilingual skills are highly desirable to cater to a diverse area.
- Excellent communication, multitasking, and customer service skills.