Location: Hybrid - 2 Hammond Drive, Belgrade, ME 04917
Job Description:
Install, configure, and support IT Infrastructure according to HLC Standards including: Servers, Firewalls, Switches and other devices.
Adheres to HLC and IT policies and best practices, providing strategic recommendations, as necessary.
Maintain systems including customization, configuration, patching, installation, and testing.
Troubleshoot hardware and software errors by performing diagnostic testing. Coordinate with other IT team members and vendors as necessary.
Create and maintain accurate documentation of systems, problems and solutions appropriately.
Assists with managing and monitoring of system and application alerts. Responds as need to resolve issues.
Perform backup operations and implement appropriate processes for data protection and disaster recovery.
Perform other work-related duties as assigned.
Provide support of assigned systems through troubleshooting and resolving hardware/software, and connectivity problems.
Collaborate with IT staff to ensure issues related to assigned systems are communicated appropriately.
Requirements
6 years of experience with IT maintenance and technical support required
Associate degree (or higher), preferred.
Experience managing and supporting enterprise technology solutions.
Experience with O365, Windows Server, VMWare ESX, Azure, Intune, and SQL Server.
Strong understanding of Firewall, WAN, LAN, and WLAN technologies.
Asset management, deploying, implementing, and managing 3rd party antivirus/anti-malware software.
Experience with scripting languages.
Knowledge of Cybersecurity and FortiGate preferred.
Ability to travel to other sites and work after hours when needed.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
Apply critical thinking skills to solve business problems.
Which Product(s), Platform(s), or Client Segment will this person be working on? On prem systems, Azure cloud, VMWare, Networking, routing and switching. Helping Sr Systems Engineer and Network Engineer. This role will be a bridge between IT and Helpdesk.
Top 5 Required Skills (Must-Have / Non-Negotiable)
6+ years of experience with IT maintenance and technical support required
Experience managing and supporting enterprise technology solutions.
Experience with O365, Windows Server, VMWare ESX, Azure, Intune, and SQL Server.
Strong understanding of Firewall, WAN, LAN, and WLAN technologies.
Manager Expectations / Culture They are looking for someone who:
Isnt overly opinionated
laughs a lot
needs to be a multitool with a wide general knowledge
Numbers & Facts
Location
Belgrade, ME
Skills
Antivirusunmatched
Asset Managementunmatched
Best Practicesunmatched
Business Skillsunmatched
Cloud Computingunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Data Processingunmatched
Disaster Recoveryunmatched
Documentationunmatched
Establish Prioritiesunmatched
Firewallsunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Information/Data Security (InfoSec)unmatched
Internet Securityunmatched
Local Area Network (LAN)unmatched
Malwareunmatched
Microsoft SQL Serverunmatched
Microsoft Windows Azureunmatched
Microsoft Windows Serverunmatched
Network Architecture/Engineeringunmatched
Network Routingunmatched
Network Switchingunmatched
Problem Solving Skillsunmatched
Scripting (Scripting Languages)unmatched
Software Administrationunmatched
Software Patchesunmatched
Systems Administration/Managementunmatched
Systems Engineeringunmatched
Systems Maintenanceunmatched
Technical Supportunmatched
Testingunmatched
VMWareunmatched
VMWare ESX/ESXiunmatched
Wide Area Network (WAN)unmatched
Willing to Travelunmatched
Wireless LANunmatched
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