System Administration Team Lead

DESCRIPTION OF POSITION:

The Lead Systems Administrator provides both hands-on technical expertise and day-to-day leadership to the Systems Administration team. This role is responsible for maintaining infrastructure systems including VMware, Hyper-V, and Windows Servers, while also coordinating team tasks, mentoring junior staff, and ensuring project progress. The Team Lead collaborates with other departments for project execution and contributes to strategic IT planning.

SUPERVISION:

Reports directly to the IT Systems Administration and Data Strategy Manager

RESPONSIBILITIES AND DUTIES:

• Lead and coordinate the work of a team of junior Systems Administrators.
• Assign and prioritize technical tasks to align with organizational objectives.
• Mentor, train, and support the professional development of team members.
• Manage system administration responsibilities including server builds, upgrades, and virtualization.
• Drive project execution including server OS upgrades, AD cleanup, and infrastructure documentation.
• Act as technical escalation point and ensure prompt resolution of complex technical issues.
• Participate in strategic planning discussions and maintain interdepartmental project communication.
• Track and report on project milestones, system performance metrics, and incident trends.
• Collaborate on the development and improvement of SOPs and system documentation.
• Ensure team alignment with security practices and SLA compliance.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE:

• An undergraduate degree in Computer Science or equivalent experience preferred.
• Minimum 3-5 years of experience in system administration including server builds/maintenance, virtualization platforms (VMware/Hyper-V), and Active Directory.
• Strong troubleshooting skills and technical communication abilities.
• Experience leading technical teams or projects is a plus.

Physical Demands/Work Environment:

• Capable of performing light to medium duty physical tasks.
• Must be able to remain in a stationary position for 50% of the time.
• Must be able -to exchange accurate information with colleagues and end-users.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.