• Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manage IT system infrastructure and any processes related to these systems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
• Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Required Skills
• Ten (10) years’ experience as a SA on programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• In lieu of a Bachelor’s degree, four (4) years of additional SA experience may be substituted for a total of fourteen (14) years.
• DoD 8570 compliance with IAM I is required
Active TS/SCI security clearance with a polygraph is required
Numbers & Facts
Location
Columbia, Maryland
Skills
Analysis Skillsunmatched
Capacity Analysisunmatched
Customer Escalationsunmatched
DoD Directive 8140unmatched
DoD Directive 8570unmatched
Help Deskunmatched
IAM - Information Assurance Managementunmatched
Identify Issuesunmatched
Information Systems/Technology IS/IT Administrationunmatched
Information Technology & Information Systemsunmatched
Management of Information Systems/Technology (MIS)unmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows System Administrationunmatched
Mobile Devicesunmatched
Network Configuration Managementunmatched
Operating Systemsunmatched
Performance Managementunmatched
Problem Solving Skillsunmatched
Reliability Engineeringunmatched
Resource Utilizationunmatched
Software Administrationunmatched
System Operationsunmatched
Systems Administration/Managementunmatched
Systems Analysisunmatched
Systems Maintenanceunmatched
Technical Supportunmatched
Unix System Administrationunmatched
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