System Administrator at Washington, DC

Job Title: System Administrator (Level 1)

Location: Washington, DC

Work Mode: Onsite - 5 Days a Week (9am to 5pm EST)

Position Summary

We are seeking a Level 1 System Administrator to provide onsite technical support for end users and office systems. The ideal candidate will have hands-on experience with Windows 11 installation, basic desktop and hardware troubleshooting, and support for collaboration platforms such as Microsoft Teams, OneDrive, and SharePoint. Familiarity with AV conference room support and Zscaler is also important for success in this role.

Key Responsibilities

Perform basic Windows 11 installation, setup, and configuration on desktops and laptops

Provide Level 1 technical support for end-user systems and workplace technology

Troubleshoot issues related to Microsoft Teams, including user access and basic functionality problems

Support and troubleshoot AV conference room systems, including Xfinity-related connectivity or conferencing issues

Resolve OneDrive sync issues and assist users with file access problems

Provide basic support for SharePoint, including access, sync, and usage-related issues

Assist with Zscaler-related user connectivity and access troubleshooting

Perform basic hardware troubleshooting for desktops, laptops, peripherals, and related devices

Escalate unresolved issues to higher-level support teams when needed

Document incidents, resolutions, and support activities accurately

Required Skills and Qualifications

Experience with Windows 11 installation and basic system configuration

Strong troubleshooting skills in a desktop support or system administration environment

Hands-on experience supporting:

Microsoft Teams

OneDrive

SharePoint

AV conference room technology

Basic understanding of Zscaler

Experience with hardware troubleshooting

Good communication and user support skills

Ability to work onsite 5 days a week in Washington, DC

Preferred Qualifications

Prior experience in Level 1 IT support, desktop support, or junior system administration

Experience supporting office collaboration and conferencing environments

Ability to manage multiple support requests in a fast-paced environment