Location: Earth City, MO; West Side Flats, MN
- Can you please provide a summary of the project/initiatives which describes what s being done? No project work. This is a clerical/administrative position helping to front vendor application issues experienced by our users. The person will act as a liaison between Operations users and the vendor who provides us the software.
TECHNICAL SKILLS
Must Have
- Analytical skills
- Excel
- Incident management
- Production Support
- ServiceNow
Nice To Have
- What are the top 5-10 responsibilities for this position?
- Production support; incident / problem management
- Clerical/administrative tasks; open vendor tickets, manage them, report and follow up with vendor or requestor for status updates; close them
- Monitoring reports and taking action depending on issue presented.
- Assists with application system problem resolution by working with application developers, vendors, and internal infrastructure team members to troubleshoot
- Maintains data files and monitors system configuration to ensure data integrity
- Understand general technology
- 3-5 years securities and/or securities operations industry experience
- What skills/technologies are required?
- 3-5 years - ServiceNow; incident, case (ticket) management
- Mid-level Excel experience
- Administrative tasks; open vendor tickets, manage them, report and follow up with vendor or requestor for status updates; close them
- Monitor reports and act on the results
- Customer service oriented
- What skills/attributes are preferred?
- SEI Trust 3000 / SWP experience
- Prompting Microsoft Copilot
- Reliability engineering
- What does the interview process look like?
o How many rounds? 1 maybe 2
o Video, phone, or in person? Video call
o How technical will the interviews be? This is not a developer role.
-----------------------DO NOT EDIT BELOW THIS LINE, PLEASE INSERT JOB DESCRIPTION ABOVE--------------------------------- Responsible for architecture, implementation and support of Windows based application and database servers. Skills: Performs all hardware and software installation and configuration for supported systems. Performs system capacity planning and provides regularly scheduled detailed reporting. Conducts performance monitoring and provides appropriate system tuning to guarantee responsive system performance. Creates backup strategies to meet business data recovery needs and optimize system performance. Develops and implements Server Disaster Recovery plans in accordance with Business Impact Analysis. Documents configuration and maintenance procedures for supported systems. Tests and deploys relevant software at most current and stable releases. Knowledge of the following technologies: Windows, Client System Administration, Shell Scripting (Perl, KSH, SH, AWK, SED, etc.), TCP/IP, SNMP, NFS, NIS, RAID, and EMC.
Shift: ['Analytical skills', 'Excel', 'Incident management', 'Production Support', 'ServiceNow']
Start: ['familiarity with apps supporting securities processing', 'SEI SWP knowledge', 'SEI Trust 3000 knowledge']
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.