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System Management/Application Production Support
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Role description
Job Role- System Management/Application Production Support
Wrok Location- Tampa, FL
Job Description:
A technical support specialist role who is responsible for ensuring operational stability uptime and incident resolution for Corporate Tax applications globally This role provides tier23 technical troubleshooting across the application stack React JSF Java Spring Oracle works with CICD pipelines and DevOps processes and supports production releases and monitoring Working familiarity with data lake and analytical query platforms Iceberg Trino S3 Snowflake is a plus for supporting data feeds and batch pipelines
Key Responsibilities
Incident Investigation Resolution Triage and resolve production incidents and userreported issues within agreed SLAs analyzing application logs database queries and system errors
Technical Troubleshooting Perform codelevel and application debugging across React JSF Java Spring Boot services batch jobs and Oracle database queries
CICD Deployment Support Support production deployments and environment checkouts using CICD pipelines verifying builds configurations and release readiness
DevOps System Monitoring Monitor application health dashboards eg Grafana AppDynamics Geneos Loki to identify performance issues batch failures and environment s
Data Feed Lakehouse Validation Inspect and validate data discrepancies across relational databases Oracle and modern data stores Iceberg Trino Snowflake S3 during production batch triage
Release Deployment Support Assist in executing and verifying production deployments hotfixes environment sanity checks and business checkout procedures
Operational Scripting Create and maintain scripts and automated routines Shell Python SQL for recurring maintenance data checks and operational tasks
Documentation Runbooks Maintain standard operating procedures support runbooks and escalation contacts for known issues
Skills Required
Production Support Troubleshooting
oL2L3 application support incident lifecycle management root cause analysis RCA SLA tracking
oLog analysis and error debugging across distributed systems
Application Middleware Stack
oJava Spring Boot troubleshooting thread dumps heap analysis connection pools
oUI debugging React JSF web browser dev tools
Database Data Platform Skills
oOracle SQL and PLSQL querying logs analyzing execution plans deadlock resolution data patching
oData Lake querying familiarity Apache Iceberg Trino Starburst AWS S3 Snowflake
CICD DevOps Infrastructure
oCICD pipeline execution and release troubleshooting Jenkins Tekton Git
oKubernetes OpenShift monitoring pod logs container restarts resource usage
oMonitoring observability tools Grafana Loki AppDynamics Geneos
Scripting Runbook Automation
oShell Bash scripting Python utilities SQL maintenance scripts
Skills
Mandatory Skills : Hibernate, Java, JavaScript, Microservices, React
Other details
Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 80,000.00 to 125,000.00 per year
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About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert
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| Location | Tampa, FL |
| Salary | $80,000–$125,000 Per Year |
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