System Navigator

             Title: System Navigator Division: HOPICS           FLSA: Full-time (Non-Exempt) (40 hours/week) Supervisor: Program Manager                              Pay range or Rate: $25.00 - $32.50/hrSummaryUnder the supervision of the CD8 NC Program Manager, the Incumbent (System Navigator) will performprofessional case management services and linkage for homeless consumers and assist consumers and theirsignificant figures in understanding and developing solutions to problems that lead to and result fromhomelessness. The Incumbent will provide program coordination and system navigation activities in order toattach individuals to the Coordinated Entry System. S/he will assist in the coordination of pre-screenings,LA-HAT completions, scheduling assessments, referrals and linkages, record keeping, and other related workas required. Employment continuation is subject to funding availability.Essential Functions System Navigator shall assist clients in obtaining additional services needed including but not limitedto: identification, mainstream benefits, housing linkages (including crisis and bridge housing),substance abuse and mental health services, employment services, vocational services, education, legalservices, credit counseling, money management, tenancy education, landlord relations, life skillstraining, family reunification, etc. Complete a CES survey packet with all homeless clients who have not previously been administeredthe survey packet or update the CES survey for those clients who have undergone significant lifechanges. Transport clients to complete intake assessments with crisis or bridge housing. Perform follow-up contact with clients in interim housing Collect data and enter information into information systems and HMIS Assist with addressing HMIS data errors if any Provide crisis intervention (Triage) and support including meals, hygiene, clothing crisishousing. Conduct pre-screening eligibility interviews and internal referrals as needed. Maintain communication and work with the building security team. Assist in preparing reports in accordance with funding requirements. Attend all mandatory program and division meetings and trainings, as assigned by his/hersupervisor and division director. Conduct Problem Solving assessments and process Problem Solving requests for eligible clients. Assist with program outreach efforts to clients and the community. Assist with preparation for meetings and trainings and other group sessions as assigned by theProgram Manager, Associate Director or Division Director Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS Core Values. Represent the Agency in a professional manner at meetings and community events. Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and otherfunding requirements for audit purposes. Must know, understand and be able to articulate the mission, vision, and core values of HOPICS. Ability to understand and carry our oral and written direction. Regular attendance required. Some evenings and weekends required Meeting attendance required past assigned work schedule Other duties as needed.Secondary Functions Perform any other appropriate responsibilities as assigned by the Program Manager and the SeniorManager. Overtime, holiday, or weekend work may be required. Assist Clients in accessing three main Navigation Center services: Hygiene, laundry, and storage Assign and monitor shower, washer and dryer usage Pull storage bins, assist client in filling storage bins, audit the contents of storage bins, monitorand remove any perishable, toxic or dangerous items from storage, assist clients in accessingtheir storage Assist with maintenance and cleanliness of the hygiene, laundry and storage service areasMinimum Qualifications - Knowledge, Skills and Abilities RequiredMore than one year of case management experience. Basic knowledge of HMIS, Microsoft Word, Excel, andInternet. If in recovery, a minimum of three (3) years of being drug and alcohol free is required. Knowledgeof basic filling structure, ability to organize and manage multiple priorities. Valid California Driver's Licenseand Car Insurance. Ability to do concise documentation and effectively communicate in written and verbalform. Experience working with homeless families and the ability to work with clients from diverse cultural,ethnic, and socio-economic backgrounds. Attention to detail and punctuality are required, BilingualEnglish/Spanish required. Neat and professional appearance. TB test, CPR and First Aid certificationrequired.Supervisory ResponsibilitiesThis position does not have any supervisory responsibilities.Environmental Conditions (Working Conditions)This position is responsible for work in “client friendly” environments, in the community, and some work inhomeless encampments. This position will require extensive interaction with homeless individuals, individualswith severe physical and mental disabilities, and the possibility of individuals with infectious diseases. Youmay be exposed to aggressive/hostile clients. Incumbents must be ready to deal with traumas which maytrigger personal trauma; must work in conjunction with other collaborative staff members; communicate withmany sources including courts, Department of Children and Family Services, Law Enforcement, and othercommunity agencies. There is some responsibility to work in noisy environments where adults are free to talkloudly and expressively. You must be able to work effectively and produce quality work under pressure. Whiledriving to training or performing other duties there may be exposure to weather conditions prevalent at thetime, noise, moving vehicles, high crime rate areas, odors, fumes, pollen etc.Physical RequirementsThe Incumbent typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying(max. 50 lbs), listening, speaking.Mental RequirementsThe incumbent to be able to perform effectively under any and all of the following: unpredictable situations,crises, constant distractions, interruptions, uncontrollable changes in priorities/work schedules; be able toprocess information, think and conceptualize. You must be able to effectively deal with personal trauma thatmay be triggered.

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