Job Description
As a System Services Representative for zSystem, you will be responsible for on-site installation, maintenance, and repair of Mainframe series equipment. You will also perform services activities such as Technical Delivery Assessment, installation planning, and account management.
Your primary responsibilities will include:
- Install and Maintain Equipment: Perform on-site installation, maintenance, and repair of Mainframe series equipment, ensuring timely and effective delivery of services.
- Provide Technical Support: Support problem source identification, resolve incidents, and advise on potential resolutions and their implementation to ensure client satisfaction.
- Collaborate with Teams: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and deliver outstanding IBM service to clients.
- Manage Client Relationships: Ensure a high level of client satisfaction with service delivery, technical support, and operational services for client accounts.
- Update Technical Certifications: Demonstrate proficiency in HW and SW solutions by constantly updating Digital Technical Certifications and Soft Skills trainings.
Numbers & Facts
| Location | Boston, MA |
| Industry | Computer/IT Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1911 |
| Website | http://www-03.ibm.com/employment/us/ |
About Company
At IBM, you don’t need a degree to shape the future. Just bring your skills—and your passion. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let’s get to work.
Skills
- Customer Relationship Management (CRM)unmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Digital Certificatesunmatched
- Equipment Maintenance/Repairunmatched
- IBM Product Familyunmatched
- Identify Issuesunmatched
- Mainframe Computerunmatched
- Maintenance Servicesunmatched
- Operational Supportunmatched
- Problem Solving Skillsunmatched
- Sales Managementunmatched
- Service Deliveryunmatched
- Technical Deliveryunmatched
- Technical Supportunmatched
- Time Managementunmatched
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