OFFICE of HUMAN RESOURCES
5572 Princeton Road
Liberty Twp., OH 45011-9726
Office: 513-644-1193 Fax: 513-644-1182
www.lakotaonline.com
AN EQUAL OPPORTUNITY EMPLOYER
Position: SYSTEMS SUPPORT TECHNICIAN
Department: Technology
Fair Labor Standards Act: Non-Exempt (Hourly)
Contract Days: 260
District Overview
Lakota Local School District is a vibrant and dynamic educational community serving more than
18,000 students. Everything WE do is designed to provide a future-ready, student-centered
learning experience for every child. Reliable, responsive onsite technology support is essential to
ensuring smooth instruction, efficient building operations, and dependable access to digital tools.
Job Summary
The SYSTEMS SUPPORT TECHNICIAN provides frontline, onsite technical support for staff
and students in assigned schools and district buildings. This role supports hardware, software,
devices, peripherals, and user access while maintaining excellent customer service and
minimizing disruption to learning. The Technician collaborates with district Technology teams,
building administrators, and staff to ensure timely issue resolution, consistency of technology
implementation, and effective use of technology resources.
Minimum Qualifications
- High school diploma or equivalent required; associate's degree or industry certification
preferred.
- Minimum of two (2) years of experience in technical support, computer repair, or related IT
environments.
- Experience supporting hardware, software, printers, peripherals, and basic networking.
- Valid Ohio driver's license and reliable transportation.
Essential Job Functions
User Support and Customer Service
- Provide onsite hardware, software, device, and access support for district staff and students.
- Respond to Technology Request tickets and email inquiries in a timely, professional, and
solution-focused manner.
- Provide world-class customer service by supporting staff and students in a courteous, respectful,
and patient manner.
OFFICE of HUMAN RESOURCES
5572 Princeton Road
Liberty Twp., OH 45011-9726
Office: 513-644-1193 Fax: 513-644-1182
www.lakotaonline.com
AN EQUAL OPPORTUNITY EMPLOYER
- Prioritize minimizing disruption to classroom instruction, student learning, and school
operations.
Technical Maintenance and Troubleshooting
- Perform preventive and corrective maintenance on computing hardware, peripherals, printers,
and related technology.
- Diagnose and resolve issues involving devices, operating systems, basic networking, and
district-approved software.
- Enter Technology Request tickets for all work performed, including issues identified onsite.
- Maintain strict confidentiality related to system access, device information, and district data.
Deployment, Configuration, and Inventory
- Prepare, configure, deploy, and support student 1:1 devices, staff devices, and building-based
technology.
- Support technology needs of the Innovation Hub, including loaner devices and student tech
support.
- Maintain accurate inventory of assigned technology assets.
- Assist with technology setup, access, and readiness for online student testing.
Building-Level Collaboration
- Work collaboratively with building administrators and Teacher Leaders to support technology
use aligned with district expectations.
- Serve as the onsite liaison between the school/building and the Technology Department.
- Provide critical onsite support and feedback to district Technology teams regarding network,
printing, and system continuity.
- Support and model district technology security procedures and best practices.
Training and Communication
- Assist staff with basic training on district technology offerings and device usage.
- Clearly communicate troubleshooting steps, resolutions, and updates to staff and district
Technology personnel.
- Support district initiatives requiring technology implementation.
Professional Responsibilities
- Complete all required Safe Schools training and other mandated professional development in a
timely manner.
- Maintain professional, calm, and solutions-oriented behavior in high-pressure or time-sensitive
situations.
OFFICE of HUMAN RESOURCES
5572 Princeton Road
Liberty Twp., OH 45011-9726
Office: 513-644-1193 Fax: 513-644-1182
www.lakotaonline.com
AN EQUAL OPPORTUNITY EMPLOYER
- Perform other duties as assigned by the Senior Director of Technology Operations or the Chief
Technology Officer.
Knowledge, Skills, and Abilities
Knowledge
- Hardware, software, device, and peripheral troubleshooting.
- Basic networking concepts and device connectivity.
- District technology systems, procedures, and building workflows.
Skills
- Customer service and communication.
- Technical diagnosis and problem-solving.
- Documentation and time management.
Abilities
- Ability to manage multiple support tasks across assigned buildings.
- Ability to collaborate with staff, students, and district personnel.
- Ability to maintain confidentiality and professionalism at all times.
Working Conditions
- Primarily school- and office-based with regular travel to assigned buildings
- Frequent interaction with users who may be frustrated or experiencing technology disruptions.
- Ability to exercise professionalism, patience, and emotional control in challenging situations.
- Ability to lift, push, or pull up to 20 pounds; bending and repetitive motion required.
- Reliable transportation required.
This job description is intended to describe the general nature and level of work being performed
by a person assigned to this job. It is not to be construed as an exhaustive list of all duties and
responsibilities that may be performed by a person so classified.
Lakota Local School District is an Equal Opportunity Employer
Board Approved: March 23rd, 2026.